Rrezita Krasniqi
Prishtina,Kosovo
Summary
Versatile professional with extensive experience in leadership, client relationship management, and strategic sales. Proven track record of driving business growth, achieving exceptional client satisfaction, and leading high-performance teams. Recently transitioned into digital content creation, leveraging photography, videography, and social media strategies to build a loyal online audience. Skilled at adapting to new challenges, fostering continuous improvement, and delivering creative, impactful results.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Digital Content Creator
FACEBOOK AND INSTAGRAM
11.2024 - Current
- Leveraged photography and videography skills to build an online presence with engaging travel and lifestyle content.
- Gained 10K+ followers on Facebook and 7K+ followers on Instagram by consistently uploading creative and high-quality content.
- Edited videos and created reels showcasing travel experiences and storytelling.
- Developed and executed social media strategies to grow audience engagement and platform reach.
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
FAMILY SAILING AND HOMESCHOOLING
Sailing
03.2021 - 06.2023
- Sailed with family from Lake Champlain, Canada, to the US Virgin Islands and back to New York.
- Homeschooled two children, covering grades 1–2 and 5–6, ensuring academic progress during travel.
- Traveled across Europe for a year, capturing the beauty and diversity of various cultures.
- Took and curated a collection of professional-quality photos and videos documenting the journey.Maintained full safety and boating credentials.
- Assisted in the development of course curriculum, ensuring alignment with industry standards and best practices.
- Maintained full safety and boating credentials.
BRANCH MANAGER
KEY BANK
12.2019 - 03.2021
- Manage a team of 4 employees
- Manage bank’s products, including loans, online banking, financial counseling, and assisting clients with achieving their goals
- Position team members as solutions and consultative sellers
- Build client-focused partnerships
- Perform business-to-consumer and business-to-business sales along with community outreach and promotional events
- Manage multiple loan products consistently exceeding goals
- Earn and retain customers’ loyalty, resulting in a steady pipeline of business growth
- Effectively brand bank products and services
- Coach and mentor a high performance team
- Communicated goals and use performance metrics
- Consistently met with 100% and 100%+ of goals
- Named 'Branch Manager of the Year'
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
PERSONAL BANKER
KEY BANK
07.2017 - 07.2019
- On-boarded, coached and mentored new team members
- Motivated Junior Associates to pursue and achieve career goals
- Functioned as a solutions and consultative seller, linking bank products and services to clients’ specific needs and perform financial wellness reviews
- Established client-focused partnerships, resulting in long-term trust and loyalty
- Aligned individual and team efforts with broader strategic objectives
- Utilized metrics and real-time data collection and analysis to take a proactive versus reactive response to risk and opportunities
- Assigned OIC while management was out of the office
- Drove client experience at 100% score and contributed to 25% branch growth
- Participated in national calls to motivate, coach and develop fellow bankers
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
RELATIONSHIP MANAGER
BANK OF AMERICA
05.2015 - 02.2016
- Penetrated target markets and effectively branded bank products and services
- Provided clients with personal and customized solutions
- Identified opportunities for positive change and continuous improvement
- Managed high performance teams, combining empowerment with accountability for results
- Consistently satisfied and exceeded revenue and profitability goals
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
NARS MANAGER
LORD AND TAYLOR
02.2013 - 04.2013
- Managed the sale of NARS cosmetics and organized special events to brand products
- Coached, developed and managed employees, motivating them to achieve their full potential
- Trained employees on effective selling strategies
- Consistently exceeded goals
STUDIO MANAGER
MAD STUDIO
01.2010 - 02.2013
- Managed all sales and production specializing in events and editorial photography
- Provided quality customer service to clients
- Responsible for hiring new staff
- Maintained and marketed website
- Increased revenues by 45% within the first year as Studio Manager
- Facilitated communication between clients, staff and vendors for smooth project processes.
Education
Multi-Media Computer Art
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Manhattan, NYSkills
Strategic Planning
Team Coaching/Development
Product Knowledge
Solutions/Consultative Selling
Relationship Building
Customer Loyalty
Change Management
Goal Setting
Performance Metrics
Entrepreneurial Spirit
Continuous Improvement Initiatives
Timeline
Digital Content Creator
FACEBOOK AND INSTAGRAM
11.2024 - Current
FAMILY SAILING AND HOMESCHOOLING
Sailing
03.2021 - 06.2023
BRANCH MANAGER
KEY BANK
12.2019 - 03.2021
PERSONAL BANKER
KEY BANK
07.2017 - 07.2019
RELATIONSHIP MANAGER
BANK OF AMERICA
05.2015 - 02.2016
NARS MANAGER
LORD AND TAYLOR
02.2013 - 04.2013
STUDIO MANAGER
MAD STUDIO
01.2010 - 02.2013
Multi-Media Computer Art
BOROUGH OF MANHATTAN COMMUNITY COLLEGE