Trojan Bujupi
Pristina
Summary
Motivated and results-oriented professional with expertise in business intermediation and customer service. Skilled in sponsorship negotiation, communication, and customer satisfaction. Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. In previous positions, provided solution-focused assistance while maintaining positive attitude, contributing to improved team morale and customer retention rates.
Overview
7
7
years of professional experience
Work History
Call Center Agent
CALL CENTER AGENT
07.2024 - 02.2025
- Managed client inquiries and service requests via inbound/outbound calls
- Sold products by effectively communicating benefits
- Provided customer service to ensure satisfaction and issue resolution
Owner & Sales Representative
PENTA CO.
03.2023 - 04.2024
- Managed sales, customer relations, and daily operations
- Led sourcing and selling efforts for business growth
- Implemented strategies to enhance client engagement
Self-Employed Business Intermediary
SELF-EMPLOYED BUSINESS INTERMEDIARY
01.2018 - 12.2023
- Connected sponsors with streamers, managing sponsorships
- Negotiated deals to ensure successful partnerships
- Trained others in business intermediation
Education
High School - Natural Sciences
Sami Frasheri
Bachelor of Political Science -
UBT
English Language Course -
Skills
- Communication
- Sales & Negotiation
- Customer Relationship Management
- Problem Solving
- Team Collaboration
- Market Analysis
- Conflict resolution
Extracurricular Activities
Former Actor, ODA, Developed stage presence and communication skills. Sports Enthusiast, Passionate about teamwork, consistency, and discipline.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Call Center Agent
CALL CENTER AGENT
07.2024 - 02.2025
Owner & Sales Representative
PENTA CO.
03.2023 - 04.2024
Self-Employed Business Intermediary
SELF-EMPLOYED BUSINESS INTERMEDIARY
01.2018 - 12.2023
High School - Natural Sciences
Sami Frasheri
Bachelor of Political Science -
UBT
English Language Course -
Similar Profiles
Leslie TorresLeslie Torres
Dial America at Call Center Agent OctaPharmaDial America at Call Center Agent OctaPharma
Kenia PerezKenia Perez
Avon at Call Center SolutionsAvon at Call Center Solutions
AHMED ALSAEEDAHMED ALSAEED
Operations Specialist at Senior AgentOperations Specialist at Senior Agent
Kaltrina AliuKaltrina Aliu
Software Developer at Swiss GRCSoftware Developer at Swiss GRC
Erion MaqastenaErion Maqastena
Digital Marketing Manager at Upwork.comDigital Marketing Manager at Upwork.com