Shpresa Osmani
Gjilan
Summary
Accomplished Operations Coordinator with a proven track record at Kellogg Brown and Root Services, LOGCAP V Poland, excelling in logistics management and relationship building. Spearheaded operational improvements, enhancing efficiency and compliance across multiple projects. Expert in process implementation and fostering team development, significantly contributing to mission success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Kellogg Brown and Root Services, LOGCAP V Poland
06.2023 - 07.2024
- Led operational coordination efforts at LSA Eagle, overseeing daily activities to ensure smooth operations in support of U.S. Army missions.
- Drafted comprehensive incident reports and compiled critical data deliverables including CDRL and non-CDRL reports for various operational sites and regions.
- Initiated and managed Service Order Requests (SORs), coordinating with subcontractors to ensure timely resolution of issues and reconciliation of work orders.
- Generated detailed Work Orders for preventive and maintenance tasks, maintaining high standards of efficiency and compliance.
- Maintained accurate personnel status reports (PERSTAT) and other administrative duties as directed by management, adhering to established procedures and protocols
Operations Specialist
Kellogg Brown and Root Services, LOGCAP V Poland
11.2022 - 05.2023
- Drafted comprehensive incident reports and compiled critical data deliverables including CDRL and non-CDRL reports for various operational sites and regions.
- Initiated and managed Service Order Requests (SORs), coordinating with subcontractors to ensure timely resolution of issues and reconciliation of work orders.
- Generated detailed Work Orders for preventive and maintenance tasks, maintaining high standards of efficiency and compliance.
- Maintained accurate personnel status reports (PERSTAT) and other administrative duties as directed by management, adhering to established procedures and protocols
Customs and Shipping Supervisor
U.S. Embassy
04.2022 - 11.2022
- Supervised all aspects of customs and shipping operations for the U.S. Embassy in Pristina, overseeing compliance with local and international regulations.
- Acted as a key liaison between the Embassy, Kosovo Customs Authorities, and other government agencies to facilitate the smooth transit of goods and personnel.
- Monitored and responded to deviations from established norms and procedures, ensuring all activities were conducted in accordance with regulatory requirements.
- Managed the procurement of local services for shipping household effects, unaccompanied baggage, and personal vehicles of diplomats, ensuring cost-effective and timely delivery.
- Coordinated closely with ELSO and the Seaport of Antwerp to track inbound and outbound shipments destined for Pristina, utilizing ILMS (Transportation Lite) for booking and tracking.
- Prepared customs declaration forms, Government Bills of Lading (BoL), and other necessary shipping documents, ensuring accuracy and compliance with international shipping standards.
- Processed payment documents and generated travel orders to facilitate the movement of personnel and diplomatic shipments
Movement Control Supervisor
Kellogg Brown and Root Services, LOGCAP Kosovo
06.2004 - 03.2022
- Provided strategic leadership and operational oversight for the Movement Control Team (MCT) at Camp Bondsteel, managing the efficient movement of cargo and personnel across the U.S. military transportation network.
- Collaborated with Unit Movement Officers to input and validate TC-AIMS (Transportation Coordinator's Automated Information for Movement System) data, ensuring accurate and timely processing of transportation movement requests.
- Oversaw the receipt, validation, and processing of all transportation movement requests within the assigned MCT Area of Responsibility (AOR), maintaining meticulous records and documentation.
- Issued customs forms and NATO/KFOR Customs Certificates for shipments originating from Camp Bondsteel and other regional areas served by KBR, ensuring compliance with international customs regulations.
- Generated Hazardous Shipment Declaration Forms and other necessary documentation for the safe transportation of hazardous materials, adhering to strict regulatory requirements.
- Generated Transportation Control and Movement Documents (TCMDs), shipping labels, Hazardous Material declarations and RF (Radio Frequency) Tags for U.S. Army Transfer of Authorities and various U.S Army exercises in Europe to include Defender Europe
- Conducted seaport, airport, and other movement control operations, utilizing proficiency in army information management systems including TC-AIMS, MFAST (Military Freight Automated System), and CMOS (Cargo Movement Operations System).
- Implemented training programs for MCT personnel, monitoring performance and recommending operational improvements to enhance efficiency and effectiveness.
- Provided support to the MCT regional manager, ensuring continuity of operations and readiness to meet mission requirements.
Journalist
Radio Victoria
11.1999 - 04.2001
- Wrote, edited and produced stories for broadcasting.
- Wrote pieces and news stories for daily cultural activities in the city and region.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Researched and gathered information to develop accurate and credible stories.
Journalist
Radio Gjilan
06.1999 - 11.1999
- Broadcasted news and facilitated discussions on educational topics.
- Conducted interviews with public figures.
- Independently managed program content and production
Education
Master of Arts - Counseling Psychology
Public University of Pristina "Hasan Pristina"
Pristina, Kosovo10.2017
Bachelor of Arts - Psychology
Public University of Pristina "Hasan Pristina"
Pristina, Kosovo11.2014
HAZMAT Certifications For All Mode of Transports - Shipment of Dangerous Goods: Air, Sea, Rail, Road
DGM
Aberdeen, Scotland05.2013
Diploma - Microsoft Office Programs
CISCO Academy
Gjilan, Kosovo 2002
Course Completion Diploma - German Language
German Course
Gjilan, Kosovo2002
Training Completion - Cargo Movement Operations System Training
Cargo Movement Operations System Training
Miesau, Germany2017
Skills
- Scheduling Management
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Project Scheduling
- Quality Assurance
- Compliance Management
- Safety oversight
- Task Delegation
- Employee Development
- Logistics Management
- Relationship Building
Accomplishments
- LOGCAP V KBR Employee of the Year 201
- KBR Employee of the Year 2011
*Received numerous Certificates of Appreciation and Achievements from the U.S. Army
Languages
Albanian
Native language
English
Proficient
C2
German
Elementary
A2
Serbo-croatian
Intermediate
B1
Certification
Driving license, light vehicles
Timeline
Operations Coordinator
Kellogg Brown and Root Services, LOGCAP V Poland
06.2023 - 07.2024
Operations Specialist
Kellogg Brown and Root Services, LOGCAP V Poland
11.2022 - 05.2023
Customs and Shipping Supervisor
U.S. Embassy
04.2022 - 11.2022
Movement Control Supervisor
Kellogg Brown and Root Services, LOGCAP Kosovo
06.2004 - 03.2022
Journalist
Radio Victoria
11.1999 - 04.2001
Journalist
Radio Gjilan
06.1999 - 11.1999
Master of Arts - Counseling Psychology
Public University of Pristina "Hasan Pristina"
Bachelor of Arts - Psychology
Public University of Pristina "Hasan Pristina"
HAZMAT Certifications For All Mode of Transports - Shipment of Dangerous Goods: Air, Sea, Rail, Road
DGM
Diploma - Microsoft Office Programs
CISCO Academy
Course Completion Diploma - German Language
German Course
Training Completion - Cargo Movement Operations System Training
Cargo Movement Operations System Training
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