Continuous learning in cybersecurity and cloud computing
Roland Tahiri
IT Helpdesk Officer
Prishtine
Summary
Motivated IT professional with strong problem-solving abilities and a commitment to continuous learning. Experienced in providing efficient technical support, troubleshooting user issues, and ensuring smooth IT operations. Passionate about delivering excellent customer service and working with teams to resolve technical challenges effectively.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Helpdesk Officer
KEDS J.S.C
04.2021 - Current
- Configured, installed, and maintained network devices (routers, switches, firewalls).
- Monitored system performance and ensured optimal uptime through proactive maintenance.
- Enforced cybersecurity best practices, including patch management and endpoint protection.
- Assisted in server management tasks, including backups, permissions, and Active Directory administration.
- Created technical documentation and step-by-step guides for internal users.
- Trained staff on IT systems, security protocols, and software tools.
- Supported email systems (Outlook, Exchange) and managed configurations, troubleshooting, and access.
- Participated in disaster recovery planning and testing.
- Installed and tested emergency notification devices, ensuring adherence to protocols and functional testing.
- Conducted regular maintenance and updated software/firmware as needed.
- Diagnosed and fixed technical issues on-site, restoring systems to full functionality.
- Prepared service reports detailing work done, issues resolved, and improvement recommendations.
- Provided remote troubleshooting support using tools like AnyDesk, TeamViewer, and Microsoft Remote Desktop.
- Diagnosed hardware failures and coordinated repairs/replacements with vendors.
Education
CCNA Routing & Switching
A.U.K. Training And Development Institute
Prishtine 04.2001 -
Skills
Technical expertise
Interests
Exploring innovations in IT infrastructure and networking
Attending tech webinars, workshops, and industry events
Developing hands-on skills through home lab setups
Timeline
Helpdesk Officer
KEDS J.S.C
04.2021 - Current
CCNA Routing & Switching
A.U.K. Training And Development Institute
04.2001 -