Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Roland Tahiri

Roland Tahiri

IT Helpdesk Officer
Prishtine

Summary

Motivated IT professional with strong problem-solving abilities and a commitment to continuous learning. Experienced in providing efficient technical support, troubleshooting user issues, and ensuring smooth IT operations. Passionate about delivering excellent customer service and working with teams to resolve technical challenges effectively.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Helpdesk Officer

KEDS J.S.C
04.2021 - Current
  • Configured, installed, and maintained network devices (routers, switches, firewalls).
  • Monitored system performance and ensured optimal uptime through proactive maintenance.
  • Enforced cybersecurity best practices, including patch management and endpoint protection.
  • Assisted in server management tasks, including backups, permissions, and Active Directory administration.
  • Created technical documentation and step-by-step guides for internal users.
  • Trained staff on IT systems, security protocols, and software tools.
  • Supported email systems (Outlook, Exchange) and managed configurations, troubleshooting, and access.
  • Participated in disaster recovery planning and testing.
  • Installed and tested emergency notification devices, ensuring adherence to protocols and functional testing.
  • Conducted regular maintenance and updated software/firmware as needed.
  • Diagnosed and fixed technical issues on-site, restoring systems to full functionality.
  • Prepared service reports detailing work done, issues resolved, and improvement recommendations.
  • Provided remote troubleshooting support using tools like AnyDesk, TeamViewer, and Microsoft Remote Desktop.
  • Diagnosed hardware failures and coordinated repairs/replacements with vendors.

Education

CCNA Routing & Switching

A.U.K. Training And Development Institute
Prishtine
04.2001 -

Skills

Technical expertise

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Interests

Continuous learning in cybersecurity and cloud computing

Exploring innovations in IT infrastructure and networking

Attending tech webinars, workshops, and industry events

Developing hands-on skills through home lab setups

Timeline

Helpdesk Officer

KEDS J.S.C
04.2021 - Current

CCNA Routing & Switching

A.U.K. Training And Development Institute
04.2001 -

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