Rinesa Demiraj
Prishtina
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Nail Technician
Self-employeed
06.2024 - Current
Sales Assistant
Albi Market
12.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Front-End Web Developer -
"Shkolla Digjitale"
Prizren 01.2021 - 04.2023
Full-Stack Web Developer -
PËR PROGRAMERA
01.2023 - 04.2024
High School -
Gjimnazi "Jeta E Re",
Suhareke 01.2020 - 04.2023
Skills
Technical Support
Problem-solving skills
Call Center Customer Service
Customer Support
FLUENT IN ALBANIAN AND ENGLISH
Sales expertise
Computer Skills
Self Motivation
Multitasking
Team work
Languages
Albanian
English
Timeline
Nail Technician
Self-employeed
06.2024 - Current
Sales Assistant
Albi Market
12.2023 - 04.2024
Full-Stack Web Developer -
PËR PROGRAMERA
01.2023 - 04.2024
Front-End Web Developer -
"Shkolla Digjitale"
01.2021 - 04.2023
High School -
Gjimnazi "Jeta E Re",
01.2020 - 04.2023
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