Ramë Halilaj
Drenas
Summary
IT specialist with over 14 years of experience in managing and supporting IT infrastructure, with a focus on process automation and technical problem-solving. Proven track record in remote support and implementing stable and efficient systems. Significant achievements in cost reduction and business process optimization.
Overview
15
15
years of professional experience
Work History
IT Manager
BAU Holding
1 2014 - 7 2024
- Implemented and managed a centralized sales system and IT infrastructure across all company locations
- Managed VPN connections for multiple company sites and automated business processes
- Established and maintained a secure and stable server and network infrastructure
- Led the optimization of IT systems with no additional costs to the company.
IT Remote Support
IMN Bau Block
12.2015 - Current
- Developed and maintained IT infrastructure and network systems
- Implemented solutions to improve efficiency and minimize technical issues.
IT Remote Support
AGS
04.2011 - Current
- Managed network and resolved technical issues through remote support
- Monitored infrastructure to ensure optimal system performance.
IT Remote Support
Al Trade Center
02.2010 - Current
- Provided remote technical support and managed IT systems for the company, ensuring uninterrupted operations
- Managed data and server security for long periods without incidents.
Education
Computer Science -
The Faculty of Mathematics And Natural Sciences
Pristina, KosovoSkills
IT Infrastructure Management
Process Automation and Remote Support
Network Solutions and Cybersecurity
IT Project Management
Business Process Optimization and Cost Reduction
Accomplishments
- Implemented a centralized sales system and optimized business processes for BAU Holding.
- Managed and maintained network and servers for a long period with no additional costs.
- Automated the sales process and managed IT systems without performance interruptions.
- Continuously resolved technical challenges and reduced operational costs.
Languages
Albanian
English
Timeline
IT Remote Support
IMN Bau Block
12.2015 - Current
IT Remote Support
AGS
04.2011 - Current
IT Remote Support
Al Trade Center
02.2010 - Current
IT Manager
BAU Holding
1 2014 - 7 2024
Computer Science -
The Faculty of Mathematics And Natural Sciences
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