Melos Gashi
Pristina
Summary
Personable and positive individual with excellent communication and problem-solving skills. Possesses strong product knowledge and adept at using CRM software to manage customer relationships. Aims to drive customer satisfaction and sales growth through exceptional service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Slice
04.2024 - 01.2025
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Customer Service Representative
Teleperformance
02.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Agent
Global Capital
01.2018 - 03.2020
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Marketing Intern
Net.Cox Solutions
04.2017 - 11.2017
- Conducted market research to identify target audiences and optimize marketing efforts.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Assisted in the planning and execution of successful product launch events.
- Researched interesting and relevant content to capture interest and improve site traffic.
Education
Bachelor of Science -
"Kolegji AAB"
Skills
- Problem-solving
- Active listening
- Adaptability and flexibility
- Customer relations
- Team collaboration
- Problem resolution
- Relationship building
- Customer relationship management (CRM)
- Technical support
- Quality control
- Payment processing
- Professional telephone demeanor
- Business development
- CRM software proficiency
Languages
Albanian
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Slice
04.2024 - 01.2025
Customer Service Representative
Teleperformance
02.2022 - 03.2024
Sales Agent
Global Capital
01.2018 - 03.2020
Marketing Intern
Net.Cox Solutions
04.2017 - 11.2017
Bachelor of Science -
"Kolegji AAB"
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