Lorentina Haliti
Pristina,Kosovo
Summary
I am balanced and controlled in a different situations (or conflicts), I’m simple and fair person with a friendly disposition. I am an energetic ,ambitious person who has developed a mature and responsible approach to any tast that i undertake ,or situation that i am presented with A confident and highly organised proffessional with experience in busy office and retail environment ,rapidly assimilating and learning processes applicable to in-house operations.I’m punctual, reliable and able to work alone or with a team and under pressure
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Administration Specialist
Pro Credit Bank
Pristina, Kosovo
02.2024 - 06.2024
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Provided technical support for customers in resolving complex issues.
- Participated in ongoing training and compliance activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
NLB Bank -<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Bankier</span>/Customer Care and Call Center Officer
NLB BANK
Pristina, Kosovo
06.2019 - 01.2024
- The primary role of the Call Centre Officer is to receive inbound telephone calls in relation to customer services (placing orders, product inquiries, quotes, return, and problem solving) The role includes maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the Call Centre Telesales Team (outbound calls) when required in relation to specific sales /marketing activities
Student Researcher
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Riinvest</span> Institute
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Prishtine</span>, Kosovo
01.2018 - 05.2019
- Prepared reports summarizing results of research studies.
- Prepared reports and presentations summarizing research findings.
- Analyzed qualitative and quantitative data using SPSS and other statistical software packages.
- Researched best practices related to methodology used in specific studies.
- Collaborated with faculty on various research initiatives.
- Assisted researchers with data collection, equipment management and preparation of samples.
Inter Trading/ Manager Assistant
- Assisting the general manager in organizing, planning and implementing strategy
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules.
Education
Management and marketing
01.2019
Bachelor of Arts - Business Management, Management and marketing
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Riinvest</span> College, Middle East Technical University
ERASMUS
09.2018
Skills
- Computer skills :
- Microsoft Windows applications
- Advanced Communication
- Teamwork and Collaboration
- Problem-solving aptitude
- Task Prioritization
- Customer Relations
Certification
- Udemy Training : Marketing Analytics :Stand out by becoming an
- Analytics pro !
- Product Launch Marketing Plan :Go to Market Marketing Plan
- Customer Service ,Customer Support and customer experience
Languages
Albanian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
German
Beginner
A1
Turkish
Elementary (A2)
A2
Timeline
Account Administration Specialist
Pro Credit Bank
02.2024 - 06.2024
NLB Bank -<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Bankier</span>/Customer Care and Call Center Officer
NLB BANK
06.2019 - 01.2024
Student Researcher
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Riinvest</span> Institute
01.2018 - 05.2019
Inter Trading/ Manager Assistant
Management and marketing
Bachelor of Arts - Business Management, Management and marketing
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Riinvest</span> College, Middle East Technical University
ERASMUS
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