Leonita Bajrami
Shtime,Kosovo
Summary
I am a motivated salesperson invested in building strong customer relationships. I have good communication skills and work well in multi faceted teams, while also staying active in multiple sales industries, Confident in my ability to solve problems adapt quickly I know that I will make a long lasting difference in any area of work.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Call centre agent
Variant Solutions
Ferizaj, Kosovo
03.2026 - Current
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Followed up customer queries to check provided solutions met expectations.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Call Agent
BlueChip Solutions
Prishtinë
11.2024 - 09.2025
- I worked as a call agent for nearly one year, delivering customer support and sales through cold calling and an online magazine. Consistently a top performer, I was promoted to Team Leader, training recruits, improving performance, motivating teams, and collaborating.
Dental Assistant (Shadowing)
Children’s Main Line Health Care
Pennsylvania, USA
04.2024 - 08.2025
- Sterilised dental instruments to maintain a safe working environment.
- Assisted in front office tasks such as billing and record maintenance when required, demonstrating versatility.
- Handled patient queries and concerns with empathy and professionalism.
- Coordinated closely with dentists on treatment plans for patients improving overall service quality.
Education
Bachelor - Biznes, Menaxhment, Ekonomi
UBT
Prishtine 09.2025 -
Exchange Student
YES Program Representative
KosovoKennedy–Lugar Youth Exchange and Study (YES) Program
Exchange student
Study Abroad Program
Pennsylvania /2023 - /2024
Community service in the USA
Pennsylvania USASkills
- Communication
- Teamwork & Collaboration
- Cold Calling
- Costumer Relationship Management (CRM)
- Problem-solving
- Social media / digital skills
- Organization
Certification
- Participated in a Study Abroad Program through YES Kosovo Organization at Conestoga High School, Berwyn, Pennsylvania.
- Selected for the Kennedy-Lugar Youth Exchange and Study (YES) Program, 2023–2024, sponsored by the U.S. Department of State.
Languages
Albanian (C2), English (C1), German (A2)
Awards
Served as a YES Program Representative, CR City Representative, in cooperation with the U.S. Embassy, 2024.
Volunteer Experience
- Children’s Main Line Health Care, Dental Assistant, Berwyn, Pennsylvania, 2024-05, 2024-06, Completed an Internship as a Dental Assistant at Children’s Main Line Health Care, Berwyn, Pennsylvania (May–June 2024).
- U.S. Department of State, United States, 2023, 2024, Completed 100+ hours of community service in the United States, promoting cultural exchange and mutual understanding through the U.S. Department of State, 2023–2024.
Timeline
Call centre agent
Variant Solutions
03.2026 - Current
Bachelor - Biznes, Menaxhment, Ekonomi
UBT
09.2025 -
Call Agent
BlueChip Solutions
11.2024 - 09.2025
Dental Assistant (Shadowing)
Children’s Main Line Health Care
04.2024 - 08.2025
Exchange student
Study Abroad Program
/2023 - /2024
Exchange Student
YES Program Representative
Kennedy–Lugar Youth Exchange and Study (YES) Program
Community service in the USA