Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kushtrim Kelmendi

Pristina

Summary

Committed IT Help Desk Technician specializing in hardware troubleshooting, software installation, and outstanding customer service.

Overview

9
9
years of professional experience

Work History

IT Help Desk Technician

Peja
Peje
01.2017 - Current
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.

  • Resolved user issues by troubleshooting hardware and software problems.
  • Provided technical support through phone, email, and in-person communication.
  • Installed and configured new hardware, software and peripheral devices.
  • Provided assistance with mobile device setup and configuration.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

Education

Cisco Certificate - IT Network Security

Cisco Network Academy
Kosovo
01-2026

Skills

  • IT network security
  • Technical support
  • Customer service and relations
  • Hardware troubleshooting
  • Software installation
  • Communication skills

Timeline

IT Help Desk Technician

Peja
01.2017 - Current

Cisco Certificate - IT Network Security

Cisco Network Academy
Kushtrim Kelmendi