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Exceptional versatile Help Desk Technician with four years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
systems. Proven skill in resolving problems quickly on first call.

Highly experienced professional with 16 Years of expertise in network routing and switching, security, administration, load balancing, network virtualization, leadership, project management, and operations. 4 Years of hands-on experience with G42 Cloud, extensive knowledge and experience in Azure and AWS cloud terminology. Skilled in designing system architecture security by applying patterns and principles to meet user needs while managing risks and identifying security issues. Deep understanding of systems security architecture, particularly in switching-STP, PVST+, RSTP, VLAN, Trunking, HP switches, and D-Link Switches. Proficient in High Availability technologies such as VSS, vPC, VDC, HSRP, VRRP, and GLBP, as well as AAA Server technologies like Radius and TACACS+. Independently oversees a range of network security products by handling installation, configuration, management, and monitoring while ensuring adherence to SLA. Expertise in cloud architecture designing the LLD and HLD. Strong project management and leadership experience. Seasoned in configuring and testing routing protocols such as OSPF, RIP, EIGRP, and BGP. Familiarity with MPLS, VPLS, Baseband, broadband, and Leased line. In-depth knowledge of TCP/IP networking standards and protocols including DNS, DHCP, TCP/IP, SNMP, NetFlow, ICMP, NAT, and PAT. Proficient in assessing the high-risk impact of vulnerabilities on existing and future designs and systems. Excellent working experience in private cloud and public cloud technology along with troubleshooting network issues and optimizing network performance. Good understanding of SDLC process methodology (Agile DevOps DevSecOps), Maturity models (CMM SAMM), IPT. Possesses superior knowledge of evaluating and applying security governance principles to the organization based on policy standards and procedures towards the defined goal. Skilled [Job Title] bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.

Adept IT Security Specialist with a proven track record at Fisni, enhancing network security and compliance monitoring. Skilled in vulnerability assessment and passionate about continual improvement, I have significantly bolstered system defenses. My expertise in threat hunting and commitment to excellence drive organizational success, with a focus on strategic risk mitigation and robust security frameworks. Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Security Analyst position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Dedicated Network Engineer with over eight years of experience in IT, specializing in technical support and troubleshooting complex hardware and software issues. Proficient in MS Office applications and actively pursuing Cisco certifications to enhance networking skills. Demonstrated ability to configure networks and foster collaboration within dynamic teams, consistently achieving results through effective problem-solving.

Kushtrim Kelmendi

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IT Help Desk Technician

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IT Help Desk Technician

Cisco Certificate - IT Network Security

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