Julian Kuçi
Prishtine
Summary
A results-driven leader with extensive experience in operations, strategic management, and cross-cultural communication. Proven success in managing international teams, optimizing processes, and delivering impactful digital marketing and IT solutions. Currently COO at The Faktory Group, part of Milan-based Prismi Group, with a strong background in quality and service delivery models, e-commerce and client relations.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Chief Operating Officer (COO)
The Faktory Group - Part of Milan-Based "Prismi Group"
Prishtina
04.2021 - Current
- Led operational strategy, driving growth and enhancing client satisfaction across digital marketing, e-commerce and IT services
- Spearheaded the creation and optimization of workflows.
- Implemented company-wide policies that promote a positive and productive work culture
- Managed cross-functional teams, ensuring maximum performance and seamless project delivery
Service Delivery Manager
The Faktory Group - Part of Milan-Based "Prismi Group"
02.2020 - 03.2021
- Company Overview: Prismi Group
- Defined and implemented quality check models, improving service delivery standards
- Optimized resource management, increasing project profitability by 15%
- Supervised a team of 30+, managing workloads and ensuring high client satisfaction
Marketing Quality Assurance Manager
PECB
Montreal
08.2018 - 02.2020
- Ensured marketing materials met quality standards for global audiences, maintaining brand consistency
- Managed digital communication strategies and oversaw content for newsletters, websites, and press releases
Intern
Public International Law and Policy Group
Prishtina
08.2012 - 12.2012
- Compiled bi-weekly judicial media reports for the Public International Law & Policy Group (PILPG) headquarters in Washington, D.C.
- Monitored local, national, and international media regarding Kosovo’s judiciary system.
- Assisted the finance officer in maintaining inventory compliance.
- Organized and managed public petitions on judiciary issues for the “Justice and People” campaign, including signature collection.
- Managed social media for the "Justice and People" campaign.
Education
Bachelor of Science in Applied Arts and Sciences - Economics, Statistics, Public Policy & Governance
Rochester Institute of Technology
USA01.2017
Diploma in Transitional Justice -
Regional School for Transitional Justice
Serbia01.2014
Skills
- Operational Leadership
- Process Optimization & Standardization
- Cross-Cultural Communication
- E-commerce Service Delivery
- Digital Strategy & Quality Assurance
- Project & Program Management
- Human Resources Management
Certification
- ISO 9001 Certification
- ISO/IEC 27001 Certification
Languages
Albanian (Native), English (Fluent), Italian (Fluent), Spanish (Intermediate), French (Intermediate)
References
References available upon request.
Timeline
Chief Operating Officer (COO)
The Faktory Group - Part of Milan-Based "Prismi Group"
04.2021 - Current
Service Delivery Manager
The Faktory Group - Part of Milan-Based "Prismi Group"
02.2020 - 03.2021
Marketing Quality Assurance Manager
PECB
08.2018 - 02.2020
Intern
Public International Law and Policy Group
08.2012 - 12.2012
- ISO 9001 Certification
- ISO/IEC 27001 Certification
Bachelor of Science in Applied Arts and Sciences - Economics, Statistics, Public Policy & Governance
Rochester Institute of Technology
Diploma in Transitional Justice -
Regional School for Transitional Justice
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