Blerta Qerimaj
Prishtin
Summary
Experienced professional with a strong background in dispatch management, sales, and customer service. Proven ability to support dispatch operations, analyse transport requirements, and assign drivers efficiently as a Taxi Dispatcher at Shoferi im. Demonstrated success in developing project details, training new employees, and maintaining customer relationships as a Sales Representative at O.T Capital. Skilled in welcoming guests, handling inquiries, and collaborating with staff as a Front Desk Agent at Hotel Strora. Adept in time management, call handling, and fluent in English and German. Seeking to leverage diverse experience to contribute effectively to future roles.
Overview
4
4
years of professional experience
Work History
Taxi Dispatcher
Shoferi im
07.2023 - 12.2023
- Supported dispatch operations to meet service demand.
- Followed instructions to facilitate smooth transportation.
- Analysed freight and moving requirements to provide appropriate transport services.
- Assigned drivers to locations requested by our customers.
- Completed paperwork, documentation, and data input in compliance with established procedures.
Sales Representative
O.T Capital
02.2023 - 05.2023
- Developed project details and schedules to meet sales goals.
- Provided customers with a clear understanding of changes, billing, and price changes.
- Entered, updated, and maintained daily activity and prospect information.
- Trained new employees regarding sales tactics, product features, and customer engagement.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Front Desk Agent
Hotel Strora
02.2020 - 09.2022
- Welcomed customers and guests in a warm, friendly manner.
- Ascertains their purchasing needs.
- Assisted customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as a necessity.
- Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
- Have gained knowledge in all essential aspects of the business operations.
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
- Works collaboratively with other staff members, managers, and resources.
Skills
- Dispatch management
- Time management skills
- Call handling
- Customer Service
- English fluency
Languages
English
Upper intermediate (B2)
German
Elementary
A2
Timeline
Taxi Dispatcher
Shoferi im
07.2023 - 12.2023
Sales Representative
O.T Capital
02.2023 - 05.2023
Front Desk Agent
Hotel Strora
02.2020 - 09.2022
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