Jasemina Bekteshi
Prishtina
Summary
Memory updated
Here’s the revised professional summary without mentioning MSECB:
Proven IT and Business Analyst with nearly 7 years of experience in IT infrastructure management, system modernization, and IT operations. A strong leader with expertise in SQL Server Management Studio, Windows Active Directory, networking, and cloud-based systems such as Microsoft Office 365, AWS, and Cloudflare. Certified ISO 27001 Lead Implementer with a track record of enhancing system efficiencies and implementing secure solutions. Successfully trained over 100 end-users on new ERP systems, optimizing business processes and driving technological advancements. Skilled in managing IT operations, server administration, backup solutions, and WordPress environments, with a strategic approach that consistently delivers high-impact results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT and Business Analyst
MSECB
01.2024 - Current
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, and hardware
- Lead IT projects, including the design and deployment of new IT systems and services
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT and business needs
- Ensure security of data, network access, and backup systems
- Design, develop, implement, and coordinate systems, policies, and procedures
- Assess vendors and develop test strategies for new hardware and software
- Monitor changes in network technology and stay up to date on the latest processes and IT advancements to automate and modernize systems
- Leads It projects as new ERP System with more than 100 end users
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed
- Track and maintain hardware and software inventory
- Draft statistical reports that assist decision-makers in choosing the right programs
- Leads It projects as new ERP System with more than 100 end users
IT Coordinator
Kolegji Heimerer
10.2021 - 12.2022
- Leading all IT operations support to meet company's needs
- Install and configure software and hardware, including printers
- Provide second and third level technical support
- Responsible for Networking, Active Directory, shared Folders and other company applications
- Developing and maintaining the necessary software for company needs
- Managing secure network access for remote users
- Managing IT staff by recruiting, training, communicating job expectations and evaluating their performance
- Coordinating between IT technical team and company staff to ensure effective execution of activities
- Administration of students database, writing queries to update or gather information
- Collect, organise and interpret statistical information to help management
- Developing and implementing policies and procedures
- Providing on-time solutions
- Audit reports and evaluation of their results
- Supporting digitization of the learning process
- Coordinate team meetings and report to executive management weekly, monthly, yearly
- Develop and manage budget
Programming Instructor
Shkolla Digjitale
02.2020 - 09.2021
- PHP & mySql
- HTML, CSS, Javascript and libraries
- Wordpress Advanced
Deputy Head of IT and Operations
Moneta & MoneyGram Kosova
01.2018 - 01.2020
- Regular checks on network and data security
- Identify opportunities to improve and update software's and systems
- Develop, review and implement IT policies and best practice guides for the organization
- Make updates in systems
- Design training programs and workshops for staff
- Follow up and fix audits findings
- Create and share regular reports with senior staff
- Providing direction for IT team members
- Responsible for disaster recovery and back-up procedures
- Administrate all databases (local and cloud)
- Write complex queries, make different reports using SQL Server Management Studio, MS Excel etc
- Give ideas for optimizing processes inside company
- Prepare financial budgets and lead efforts to improve IT processes
- Support branches in Serbia and Macedonia (sister companies)
- Other daily requirements from staff and management
IT and Operations Officer / MIS
Moneta & MoneyGram Kosova
01.2017 - 01.2018
- Administration of databases in SQL Server Management studio
- Creating complex queries
- Analyzing and exploring data
- Adept at queries, writing reports, and making presentations
- Create different reports using SQL Server according to the requirements of management
- Administration of mail server and domain users inside company
- Administration of web page of company
- Developing different applications for company needs
- Support agents in technical and operational problems
- Install and configure different applications inside company and for agents
- Help in optimizing processes inside company
- Project manager in different contracts
Front-End Instructor
Smart Code
01.2016 - 01.2017
- HTML CSS and JavaScript
- Scratch
Customer Service Agent
Baruti Ag
01.2015 - 01.2017
- Customer Service of Deutsche Post DHL - Turkey
- Receiving and managing calls and emails from customers
Internship
Kosovo Energy Corporation - KEK ( KEDS)
01.2008 - 01.2009
- Customer Service
Education
Master of Science - Science of Computers and Engineering, Data Science
UBT - University of Bussines And Tecnology
Prishtine10-2025
Bachelor - Electrical and Computer Engineering, Telecommunication
University of Prishtina - FIEK
12.2006
Skills
- Linux
Windows
Microsoft Office 365
Exchange SharePoint Onedrive
G-suite (Google Workspace)
Veeam Backup
Wordpress
AWS
Cloudflare
Active Directory
SQL Server Management Studio
Sql queries and scripts
Html Css Bootstrap
Php
Github
Team player
Team leader
Work ethic
Personal Information
- Date of Birth: 04/27/88
- Gender: Female
- Nationality: Albanian
Coursesandtrainings
- 2016, WEB Developing Fundamentals, HTML, CSS, JS, WORDPRESS, MYSQL, SQL SERVER
- 2012, Cisco CCNA, CCNA1, CCNA2, CCNA3
Certification
ISO/IEC 27001 Lead Implementer
This certification is a benchmark for all individuals who have a high level of expertise to effectively plan, implement, manage, monitor, and maintain an information security management system (ISMS) based on ISO/IEC 27001.
Timeline
IT and Business Analyst
MSECB
01.2024 - Current
IT Coordinator
Kolegji Heimerer
10.2021 - 12.2022
Programming Instructor
Shkolla Digjitale
02.2020 - 09.2021
Deputy Head of IT and Operations
Moneta & MoneyGram Kosova
01.2018 - 01.2020
IT and Operations Officer / MIS
Moneta & MoneyGram Kosova
01.2017 - 01.2018
Front-End Instructor
Smart Code
01.2016 - 01.2017
Customer Service Agent
Baruti Ag
01.2015 - 01.2017
Internship
Kosovo Energy Corporation - KEK ( KEDS)
01.2008 - 01.2009
Bachelor - Electrical and Computer Engineering, Telecommunication
University of Prishtina - FIEK
Master of Science - Science of Computers and Engineering, Data Science
UBT - University of Bussines And Tecnology
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