Gerta Zeneli
Prishtinë
Summary
Final-year Fashion Design student with hands-on experience in retail sales, customer service, and product presentation gained through a family-owned business and fashion internship. Highly skilled in client engagement, upselling, visual merchandising, and brand representation. Known for professionalism, reliability, and the ability to deliver excellent customer experiences in fast-paced retail environments. Seeking a Shop Assistant role at PANDORA, where attention to detail and luxury service standards are essential.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Family-Owned Business
Prishtinë
06.2018 - Current
- Delivered high-quality customer service to 30–40+ customers daily, ensuring a welcoming and professional shopping experience.
- Increased daily sales through personalized product recommendations and effective upselling techniques, contributing to repeat customers.
- Managed cash register operations, payments, and daily sales tracking with 100% accuracy.
- Maintained product displays and store organization, improving product visibility and overall store presentation.
- Assisted customers in making confident purchase decisions by understanding their needs and offering suitable solutions.
- Took initiative in problem-solving customer concerns, resolving issues quickly and professionally to maintain customer satisfaction.
- Supported stock organization and inventory checks, reducing product misplacement and improving efficiency.
- Demonstrated leadership and responsibility by independently managing the store during busy periods.
Fashion Intern / Practical Training
FLORENTINA VLLASALIU
Prishtinë
12.2025 - Current
- Participated in the creative process from concept to execution of fashion pieces.
- Assisted with garment preparation, styling, and material selection.
- Developed strong attention to detail and aesthetic presentation.
- Gained hands-on experience in fashion industry workflows and professional standards.
Education
Bachelor of Arts - Fashion Design
UBT College
Lipjan, KosovëSkills
- Customer Experience Luxury Retail Sales Upselling Brand Representation
- Visual Merchandising Product Styling Cash Handling POS Systems
- Team Collaboration Time Management Problem Solving
Languages
Albanian
Native
Native
English
Proficient (C2)
C2
Timeline
Fashion Intern / Practical Training
FLORENTINA VLLASALIU
12.2025 - Current
Retail Assistant
Family-Owned Business
06.2018 - Current
Bachelor of Arts - Fashion Design
UBT College