Summary
Overview
Work History
Education
Skills
Languages
Certification
Courses
Timeline
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Gentiana Hasani

Breg diellit,Prishtine

Summary

IT professional experienced in troubleshooting, maintaining, and repairing complex network systems. Adept at configuring hardware and software, ensuring seamless connectivity, and providing technical support to end-users. Strong communicator with analytical approach to problem-solving and commitment to maintaining network security.

Overview

2
2
years of professional experience
1
1
Certification

Work History

It support

Pritech
Prishtine
01.2025 - 05.2025

NOC support

Telkos LLC
Prishtine
06.2023 - 09.2023

Education

Bachelor of Science - Computer science and engineering

University of bussins andd technology
Prishtine
01-2026

Skills

  • Technical support
  • Network troubleshooting
  • Customer service
  • IT documentation
  • Network configuration
  • Customer support
  • Team collaboration
  • Switch networking
  • Ethernet and wireless networking
  • Remote user support

Languages

English
Upper Intermediate
B2
German
Intermediate
B1

Certification

Roy Academy-Java Programming

Courses

3CX Webinar by Nicholas Paras

Timeline

It support

Pritech
01.2025 - 05.2025

NOC support

Telkos LLC
06.2023 - 09.2023

Bachelor of Science - Computer science and engineering

University of bussins andd technology
Gentiana Hasani