Florend Kosumi
Ferizaj,Kosovo
Summary
Dynamic professional with a proven track record at Odido, excelling in customer relationship management and team leadership. Recognized for innovative problem-solving and enhancing team performance. Skilled in data analysis, I effectively coached staff to improve service quality, ensuring customer satisfaction and operational excellence.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Costumer technical support and sales dep
Odido
amsterdam, netherland
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Very highly ranked for the time I have been working in this company.
Manager
Exfis
Ferizaj, kosovo
05.2021 - 12.2024
- Led team meetings to align project goals and expectations.
- Managed daily operations to ensure efficient workflow and productivity.
- Developed training materials for new employees and ongoing staff development.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Delivery Driver
Postman
Ferizaj, kosovo
05.2018 - 04.2021
- Delivered packages to customers promptly and efficiently.
- Maintained accurate records of deliveries and routes.
- Operated delivery vehicles following safety regulations.
- Communicated with dispatch to confirm delivery details.
- Assisted in loading and unloading packages at distribution centers.
- Provided excellent customer service during deliveries.
- Navigated routes effectively using GPS technology.
Education
Some College (No Degree) - Management And IT
Aab College
Ferizaj, Kosovo 02.2018 - 06.2021
Skills
- Customer relationship management
- Troubleshooting techniques
- Team leadership
- Data analysis
Languages
English
First Language
German
Intermediate (B1)
B1
Turkish
Intermediate (B1)
B1
Timeline
Costumer technical support and sales dep
Odido
01.2025 - Current
Manager
Exfis
05.2021 - 12.2024
Delivery Driver
Postman
05.2018 - 04.2021
Some College (No Degree) - Management And IT
Aab College
02.2018 - 06.2021