Fitim Rexhepi
Call Agent
Summary
Proven leader in gaming and customer service, adept at problem-solving and time management. At TITAN GAME ZONE, I spearheaded vendor negotiations and optimized gaming operations, enhancing profitability. My tenure at TELKOS showcased my ability to elevate customer satisfaction through efficient issue resolution. Skilled in driving operational improvements, I consistently deliver results by leveraging both technical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Gaming Manager
TITAN GAME ZONE
07.2018 - 08.2024
- Established strong relationships with vendors, securing favorable contracts for gaming equipment and technology.
- Oversaw recruitment efforts within the gaming department, selecting top talent that contributed positively to team dynamics and performance outcomes.
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
- Organized and delegated cache of daily tasks to achieve consistent casino operations.
- Evaluated gaming machine performance, optimizing placement and selection for increased profitability.
- Monitored gaming operations continuously to check on dealers and players.
Service Call Center Agent
TELKOS
02.2023 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Provided constructive feedback to management regarding system improvements, leading to enhanced efficiency within the department as a whole.
- Streamlined workflow processes by utilizing internal systems effectively, reducing time spent on administrative tasks per call.
- Communicated with customers via email and instant messaging to address client needs during excessively busy periods.
Education
High School Diploma -
Pjeter Bogdani
Ferizaj,Kosovo 04.2001 -
Skills
Customer Service
Problem-Solving
Time Management
Timeline
Service Call Center Agent
TELKOS
02.2023 - 03.2024
Gaming Manager
TITAN GAME ZONE
07.2018 - 08.2024
High School Diploma -
Pjeter Bogdani
04.2001 -
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