Fidan Brestovci

I am a dedicated Responsible Gambling Analyst & Customer Service Specialist with 5 years of experience in the iGaming industry. Currently working at EverettSky Ltd for NetBet, I specialize in monitoring player behavior to ensure responsible gambling compliance while providing exceptional customer support.

With strong analytical skills and a customer-first approach, I conduct thorough assessments of player activities, identifies potential risks, and assists customers in making informed gambling decisions. Experienced in handling customer interactions via phone and online communication, I am skilled in problem resolution, account management, and ensuring a seamless customer experience.

Proficient in Microsoft Office (Excel, Word, Teams) and CRM systems, effectively manages customer data, reports findings, and collaborates with internal teams to improve service quality. Fluent in English and Albanian, bridges communication gaps and ensures clarity in every customer interaction.

With a passion for responsible gaming and a commitment to maintaining high industry standards,

I am a dedicated Responsible Gambling Analyst & Customer Service Specialist with 2 years of experience in the iGaming industry. Currently working at EverettSky Ltd for NetBet, specializes in monitoring player behavior to ensure responsible gambling compliance while providing exceptional customer support.

With strong analytical skills and a customer-first approach,Fidan conducts thorough assessments of player activities, identifies potential risks, and assists customers in making informed gambling decisions. Experienced in handling customer interactions via phone and online communication, I am skilled in problem resolution, account management, and ensuring a seamless customer experience.

Proficient in Microsoft Office (Excel, Word, Teams) and CRM systems, effectively manages customer data, reports findings, and collaborates with internal teams to improve service quality. Fluent in English and Albanian, bridges communication gaps and ensures clarity in every customer interaction.

With a passion for responsible gaming and a commitment to maintaining high industry standards, is eager to continue growing in the field and contributing to safer gaming environments.