Fatjona Gerguri
Pristina
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Pandora
Pristina
09.2024 - Current
- Assisted customers with product selection and inquiries about jewelry.
- Maintained organized displays of merchandise to enhance customer experience.
- Operated point-of-sale system for processing transactions efficiently.
- Collaborated with team members to ensure a welcoming store environment.
- Attended training sessions to learn about new products and sales techniques.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Fostered relationships with customers to expand customer base and retain business.
Store Manager
Pull&bear
Pristina
09.2023 - 02.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Implemented staff schedules to optimize workforce efficiency and coverage.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Public Administrator Intern
Municipality of Pristina
Pristina
02.2023 - 05.2023
- Assisted staff with daily administrative tasks and document organization.
- Managed digital records using office software and maintained data accuracy.
- Attended training sessions to understand municipal operations and procedures.
- Prepared reports on community services and resources for public distribution.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Engaged with citizens to address inquiries about local government services.
Education
Bachelor of Arts - Public Administration
AAB College
Pristina02-2023
LLB - Law
University of Pristina
PristinaSkills
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Active listening
- Organizational skills
Languages
Albanian
First Language
English
Advanced (C1)
C1
Timeline
Sales Assistant
Pandora
09.2024 - Current
Store Manager
Pull&bear
09.2023 - 02.2024
Public Administrator Intern
Municipality of Pristina
02.2023 - 05.2023
Bachelor of Arts - Public Administration
AAB College
LLB - Law
University of Pristina
Similar Profiles
Daniella KavungaDaniella Kavunga
Associée En Ventes at PandoraAssociée En Ventes at Pandora
Shyler ChownShyler Chown
Sales Manager at PandoraSales Manager at Pandora
Destiny ClarkeDestiny Clarke
Sales Specialist at PandoraSales Specialist at Pandora
Breanna Isabelle Potente MacionBreanna Isabelle Potente Macion
Retail worker at PandoraRetail worker at Pandora
Bashkim SejdiuBashkim Sejdiu
Teamleiter at ConcentrixTeamleiter at Concentrix