Fatbardha Bicaj

• Established a modern German language course designed to help learners acquire the language efficiently and at a steady, sustainable pace.
• Developed and implemented innovative teaching methods tailored to learners' needs, focusing on communication, real-life application, and learner engagement.
• Delivered high-quality instruction as a certified and experienced German teacher, ensuring measurable progress and high student satisfaction.
• Created a supportive and motivating learning environment for students of various backgrounds and levels.

• Taught German language courses at levels A1 to B2, tailored to diverse learner needs
• Supervised and monitored examinations to ensure academic integrity
• Enhanced students'' language proficiency by implementing immersive activities and real-world scenarios in lessons.
• Maintained accurate records of student progress and assessment results, using data-driven decision-making processes to inform future instruction.
• Provided individualized support for struggling students through targeted instruction, resulting in improved overall performance.

• Appointed as an official examiner and monitor for the ECL (European Consortium for the Certificate of Attainment in Modern Languages) German language exams.
• Oversaw and ensured the smooth administration of the entire examination process, including logistics and compliance with ECL standards.
• Supervised written exams and conducted oral examinations as a certified examiner.
• Delegated to multiple countries in the Balkan region, representing the examination board and ensuring consistent quality and fairness in assessment.

• Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
• Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
• Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
• Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
• Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.

Taught German language courses at levels A1 to B2

• Taught German language courses at levels A1 to B2, tailored to diverse learner needs
• Supervised and monitored examinations to ensure academic integrity

• Taught German language courses at levels A1 to B2, tailored to diverse learner needs
• Supervised and monitored examinations to ensure academic integrity
• Translated a variety of official university documents with attention to accuracy and tone
• Interpreted during interviews, meetings, and presentations, facilitating smooth communication between parties

• Taught German language courses at levels A1 to B2, tailored to diverse learner needs
• Supervised and monitored examinations to ensure academic integrity
• Translated a variety of official university documents with attention to accuracy and tone
• Interpreted during interviews, meetings, and presentations, facilitating smooth communication between parties

Substituted for a German teacher, delivering lessons at the required levels for the assigned classes during their absence

Taught Albanian Language lessons for the A1 level to foreigners

• Taught German language courses at levels A1 to B2

Edited and proofread several books in Albanian, ensuring accurate formatting and adherence to proper language standards