Eulona Hasani
Marketing
Pristina
Summary
Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Marketing Team Leader
Royal York Property Management
04.2023 - Current
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Coordinated participation in industry events, strengthening relationships with key stakeholders and potential clients alike.
- Implemented SEO best practices to increase organic website traffic and enhance online visibility.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Fostered a creative atmosphere within the team, encouraging idea sharing and innovation in campaign development.
- Enhanced brand visibility by creating and implementing strategic marketing campaigns.
- Devised and deployed online marketing plans with effective SEO, social media, and viral video campaign strategies.
- Mentored junior team members and provided guidance on best practices in marketing techniques.
- Established and managed relationships with external data providers and research vendors.
- Achieved sales growth by executing promotional campaigns in line with company objectives.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Optimized digital marketing efforts with data-driven analysis to improve online presence.
- Streamlined communication processes within the team, resulting in a more efficient workflow.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Integrated social media advertising into overall strategy, amplifying brand reach and engagement levels among target audiences.
- Developed innovative marketing strategies for increased customer engagement and retention.
- Utilized specialized software to capture and process data.
- Tracked key performance indicators to measure success of campaigns.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Wrote engaging and successful marketing, advertising, and website copy.
- Continuously monitored KPIs to assess performance, making necessary adjustments to meet goals.
- Collaborated with the sales team to develop cohesive strategies for lead generation and conversion.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
Retail Sales Specialist
Vision Group
10.2022 - 12.2022
- Utilized upselling techniques to promote additional products and increase sales.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Identified opportunities for upselling complementary items during interactions with clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales and customer satisfaction through personalized servicing.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
Costumer Service Specialist
Kikxxl &Evrotarget L.L.C
04.2022 - 10.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed customer service improvement initiatives to decrease customer wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Advertising Strategist
Dollar 2 Million
12.2021 - 02.2022
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Managed budgets and allocated resources efficiently to ensure maximum return on investment.
- Collected performance data on each promotion to better plan future events.
- Increased client satisfaction with creative and strategic ad placements tailored to their specific needs.
- Cultivated strong relationships with clients by consistently delivering exceptional results that exceeded expectations.
- Collaborated with cross-functional teams for smooth execution of marketing plans and timely delivery of projects.
- Gained strong leadership skills by managing projects from start to finish.
Market Researcher
Creative Communication
08.2021 - 02.2022
- Generated reports to support development and implementation of marketing plans.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Met with supervisor to determine project scope, outline deliverables, or timelines and create action plan.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Analyzed and consolidated data from different sources to generate campaign performance reports.
- Researched and evaluated potential new markets and products.
- Developed questionnaires and facilitated focus group discussions.
English Language Teaching Assistant
Zoom School Of English Language
07.2021 - 09.2021
- Strengthened students'' communication skills through targeted public speaking exercises and constructive critique sessions.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Handled class records for attendance, assignment grades and course participation scores.
- Assisted in preparation of classroom and instruction materials.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Bachelor - English Literature
University of Prishtina
Prishtina 05.2001 -
Skills
Data collection processes
Market Share Growth
Market Analysis
Reliability
Content Marketing
CRM Management
Organizational Skills
Effective Communication
Copywriting expertise
Project Management
Timeline
Marketing Team Leader
Royal York Property Management
04.2023 - Current
Retail Sales Specialist
Vision Group
10.2022 - 12.2022
Costumer Service Specialist
Kikxxl &Evrotarget L.L.C
04.2022 - 10.2022
Advertising Strategist
Dollar 2 Million
12.2021 - 02.2022
Market Researcher
Creative Communication
08.2021 - 02.2022
English Language Teaching Assistant
Zoom School Of English Language
07.2021 - 09.2021
Bachelor - English Literature
University of Prishtina
05.2001 -