Etnik Ternava
Prishtine
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
7
7
years of professional experience
Work History
Energy Officer
EvroTarget L.L.C
08.2023 - Current
- Utilized specialized computer software to correct and manage electricity bills and ensure the proper functioning of electrical devices.
Customer Service Representative
Inbound English Call Center
08.2018 - 08.2023
- Worked as a Customer Service Representative in an English Call Center in Prishtinë called Webhelp from 2018 to 2023, handling high volumes of calls from international clients. Excelled at resolving inquiries efficiently, maintaining high customer satisfaction scores, and meeting performance targets. Developed exceptional communication, problem-solving, and multitasking skills in a fast-paced, deadline-driven environment.
Education
CACP -
Cyber Academy
03.2024
Bachelor of Computer Science - undefined
UBT University of Business and Technology
07.2018
Skills
- Microsoft Excel
- Microsoft Word
- Linux Operating System
- Penetration Testing
- Report preparation
- Emergency response
- Work coordination
Websites
Languages
English
Advanced (C1)
German
Elementary (A2)
Timeline
Energy Officer
EvroTarget L.L.C
08.2023 - Current
Customer Service Representative
Inbound English Call Center
08.2018 - 08.2023
Bachelor of Computer Science - undefined
UBT University of Business and Technology
CACP -
Cyber Academy
Hobbies and Interests
In my free time, I enjoy hobbies that inspire creativity and imagination. Anime allows me to explore diverse stories, cultures, and art styles, while manga gives me a deeper look into those worlds through unique storytelling. Video games are another passion of mine—they challenge my problem-solving skills, foster teamwork, and provide interactive adventures. Together, these hobbies not only entertain me but also spark new ideas, keep my mind active, and connect me with people who share similar interests.
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