Etleva Aliu
Prishtinë
Summary
Resourceful Customer Representative with a track record of high productivity and task completion. Expertise in effective communication, problem-solving, and time management. Skilled in active listening, empathy, and adaptability to deliver exceptional customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Proper Pizza
Prishtinë
01.2023 - 09.2024
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Maintained accurate records of transactions using the point-of-sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Representative
Teleperformance
Prishtinë
10.2023 - 08.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with cross-functional teams to identify and implement customer-centric solutions for resolving complex issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Demonstrated ability to handle challenging circumstances with poise and resolve, defusing tension effectively.
Education
High School Diploma -
Sami Frashëri
Prishtinë05-2018
M.D. - General Medicine
Universiteti i Prishtinës "Hasan Prishtina"
PrishtinëSkills
- Customer service excellence
- Quality Assurance
- Product Knowledge
- Data Collection
- Data Entry
- Dispute Resolution
- Conflict Resolution
- Call Center Operations
Languages
Albanian
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
Teleperformance
10.2023 - 08.2024
Customer Service Cashier
Proper Pizza
01.2023 - 09.2024
High School Diploma -
Sami Frashëri
M.D. - General Medicine
Universiteti i Prishtinës "Hasan Prishtina"
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