Emira Klinaku
Senior Insurance Officer
Pristina
Summary
Accomplished Senior Insurance Officer at Raiffeisen Insurance Broker Kosovo, adept in sales proficiency and strategic thinking. Excelled in driving business growth, fostering client relationships, and navigating complex insurance landscapes. Demonstrated technical knowledge and decision-making prowess, significantly enhancing client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Insurance Officer
Raiffeisen Insurance Broker Kosovo
06.2024 - Current
- Work with small businesses, enterprises, and corporate clients to assess their insurance needs.
- Perform detailed reviews of policy applications to ensure accuracy and completeness before they are approved.
- Engage daily with over 5 insurance companies to deliver optimal solutions for clients.
- Provide and promote expert guidance on insurance policies and products to Raiffeisen Leasing customers, ensuring they understand the terms, conditions, and coverage limits.
- Stay updated with industry trends and regulations, enabling informed decision-making when evaluating risk factors or developing new product and service offerings.
- Establish and maintain strong relationships with clients, addressing their inquiries and proactively meeting their evolving business needs.
- Examine and negotiate insurance contracts and terms with insurance companies to secure competitive and comprehensive coverage for clients.
- Create customized insurance policies for clients, ensuring optimal coverage tailored to their specific needs.
- Drive business growth by identifying opportunities for cross-selling additional products and services to existing clients.
- Oversee claims processing and settlements, advocating for clients to expedite fair and satisfactory resolutions.
- Collaborate with cross-functional teams, including legal and finance, to ensure the seamless integration of insurance strategies into overall risk management plans.
- Perform periodic reviews of clients' insurance portfolios, recommending adjustments to align with changing business dynamics.
Junior Insurance Officer
Raiffeisen Insurance Broker Kosovo
02.2022 - 05.2024
- Collaborated with brokers to develop strategies for expanding market share within the competitive insurance industry.
- Assisted management team in developing annual budgets and financial forecasts, taking into account factors such as market trends, premium growth expectations, and risk assessments.
- Increased policy renewals by maintaining strong relationships with existing clients.
- Provided exceptional customer service by promptly responding to client questions and concerns regarding policies and claims.
- Participated in audits conducted by regulatory agencies or internal teams so as to ensure compliance with applicable standards.
- Promote the insurance agency to customers who need insurance. Network with potential customers.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
- Evaluate current insurance policies and recommend additional coverage when needed.
- Payment of insurance policies in installments.
- Reconciling with cooperating companies.
- Registration of policies in the system.
Intern
Raiffeisen Insurance Broker Kosovo
08.2021 - 01.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - Finance, Banking And Accounting
UBT - University of Business And Technology
Prishtina 04.2001 -
BBA - Management, Business And Economics
UBT - University of Business And Technology
Prishtina 04.2001 -
Skills
- Technical aptitude
- Sales proficiency
- Data Interpretation
- Technical knowledge
- Audit Coordination
- Claims Management
- Delegation
- Decision making
- Productivity
- Multitasking
- Strategic thinking
Certification
Certificate of Participation for the training "Sales skills for insurance products"
Timeline
Senior Insurance Officer
Raiffeisen Insurance Broker Kosovo
06.2024 - Current
Certificate of Participation for the training "Sales skills for insurance products"
06-2022
Junior Insurance Officer
Raiffeisen Insurance Broker Kosovo
02.2022 - 05.2024
Intern
Raiffeisen Insurance Broker Kosovo
08.2021 - 01.2022
Certificate of Participation in the International Summer Academy in "Economics, Finance, Bank and Insurance: Risk Assessment and Evaluation"
07-2021
Google Display Ads Certified
03-2021
Certified as Sales Agent
06-2020
MBA - Finance, Banking And Accounting
UBT - University of Business And Technology
04.2001 -
BBA - Management, Business And Economics
UBT - University of Business And Technology
04.2001 -
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