Elma Ahmeti
Ferizaj,Kosove
Summary
Proven experience in Customer Support with a strong record of exceeding expectations and improving customer satisfaction. Skilled in conflict resolution and effective communication, leading to notable decreases in customer dissatisfaction. Dedicated to delivering solutions that benefit both customers and the organization through teamwork. Focus on building customer loyalty and achieving positive results.
Overview
3
3
years of professional experience
Work History
Call Center Agent
BD telemarketing
Prishtine, Kosove
07.2024 - 05.2025
- Engaged potential clients through outbound calls to introduce and explain product offerings, fostering interest and awareness.
- Managed client inquiries over the phone, providing timely and effective resolutions.
- Addressed client calls professionally, maintaining excellent service standards.
Call Agent
MTS center
Ferizaj, Kosove
04.2024 - 05.2025
- Managed incoming and outgoing calls, fostering effective client interactions.
- Addressed healthcare inquiries and offered product solutions to enhance health management.
- Engaged with clients on healthcare topics and suggested products for optimized health strategies.
Sales Associate
bags RN
Ferizaj, Kosove
05.2024 - 07.2024
- Promoted and sold bags and jewelry, ensuring a high level of customer service.
- Oversaw daily operations to ensure smooth and efficient store management.
- Analyzed sales data to identify trends and improve performance.
Waitress
Belle vue restaurant
Ferizaj, Kosove
02.2024 - 03.2024
- Provided attentive service to guests, ensuring a pleasant dining experience.
- Delivered exceptional customer service, maintaining high standards of hospitality.
- Facilitated smooth dining operations by efficiently managing guest needs.
Kitchen Helper
Belle vue restaurant
Ferizaj, Kosove
05.2023 - 01.2024
- Supported chefs in food preparation and kitchen maintenance.
- Assisted in maintaining a clean and organized kitchen environment.
- Contributed to the efficient operation of a professional kitchen.
Kitchen Helper
POMO
Ferizaj, Kosove
11.2021 - 01.2023
- Assisted in food preparation and kitchen operations.
- Practiced efficient kitchen techniques to support culinary tasks.
- Contributed to maintaining kitchen workflow and food safety standards.
Education
High School Diploma -
Qendra E Kompetences
Ferizaj05-2024
Skills
- Customer service and support
- Product knowledge and solutions
- Call management and coordination
- Effective communication skills
- Sales strategies and techniques
- Time management and prioritization
- Problem solving and analysis
- Attention to detail and accuracy
- Adaptability and flexibility
- Language fluency in English
Affiliations
- Social & Community
- Education
- Career
- Adventure & Exploration
- Makeup and fashion
Languages
Albanian
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Timeline
Call Center Agent
BD telemarketing
07.2024 - 05.2025
Sales Associate
bags RN
05.2024 - 07.2024
Call Agent
MTS center
04.2024 - 05.2025
Waitress
Belle vue restaurant
02.2024 - 03.2024
Kitchen Helper
Belle vue restaurant
05.2023 - 01.2024
Kitchen Helper
POMO
11.2021 - 01.2023
High School Diploma -
Qendra E Kompetences
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