Elira Pelaj
Pristina
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Freelancer Architect
Veeva Systems, Wohnung Media
Prishtina
09.2021 - Current
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Monitored design processes from conceptual phase through construction.
CSR
Playermaker Inc
Prishtina
10.2024 - 03.2025
- Calls, emails, live-chat (inbound)
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
TIER Mobility
Berlin
03.2023 - 03.2024
- Led on- and off-site customer support teams across multiple time zones.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Documented all conversations with customers in CRM software according to company standards.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Handled customer inquiries and complaints in a timely manner.
Cashier
Coop Pronto
Vaduz
09.2019 - 04.2021
- Coordinated with other departments when additional support was needed during peak hours.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Junior Architect
Tregtia Shpk
Prishtina
03.2019 - 08.2019
- Performed site appraisals before and after construction.
- Organized drawings into sets according to client needs or contractual requirements.
- Analyzed existing conditions on site visits and identified potential issues or opportunities to improve designs.
Assistant Junior Architect
Cima Construction
Prishtina
06.2017 - 07.2018
- Streamlined and automated internal processes to improve overall workflows.
- Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
Education
Master of Science - Architecture and Spatial Planning
Universitat Liechtenstein
Liechtenstein09-2021
Bachelor of Science - Architecture And Spatial Planning
UBT College
Prishtina10-2018
Skills
- Data analysis
- Project design
- Customer support
- 2D and 3D design
- Problem resolution
- Customer relationship management
- Team collaboration
- Communication skills
- Time management
Personal Information
Date of Birth: 01/01/90
Affiliations
- Neighborhood project, La Palma, Chalatenango - El Salvador ( https://www.youtube.com/watch?v=CLWawbbhMNc&t=4s)
- Part of Biennale Architettura 2021 - How will we live together?
- UPSHIFT - Social Impact Workshop Mentor - YMCA & UNICEF
Certification
- UPSHIFT - Social Impact Workshop Mentor - YMCA & UNICEF
Languages
Albanian
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Spanish
Intermediate (B1)
B1
References
References available upon request.
Timeline
CSR
Playermaker Inc
10.2024 - 03.2025
Customer Service Representative
TIER Mobility
03.2023 - 03.2024
Freelancer Architect
Veeva Systems, Wohnung Media
09.2021 - Current
Cashier
Coop Pronto
09.2019 - 04.2021
Junior Architect
Tregtia Shpk
03.2019 - 08.2019
Assistant Junior Architect
Cima Construction
06.2017 - 07.2018
Master of Science - Architecture and Spatial Planning
Universitat Liechtenstein
Bachelor of Science - Architecture And Spatial Planning
UBT College
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