Drita Spahiu

Successfully operated three hair salons while managing an independent salon for ten years.

Managed client relations, sales, inventory, and scheduling to ensure seamless operations.

• Executed paperwork and tax-related tasks while training new employees.

• Facilitated client applications, background checks, and employment verifications to ensure compliance.
• Conducted credit checks to evaluate financial reliability of clients.
• Resolved customer inquiries via phone and email, enhancing service efficiency.
• Handled inbound and outbound calls, addressing complaints, queries, and orders professionally.
• Managed customer complaints with calmness, delivering effective solutions to maintain satisfaction.

• Oversaw mitigation and insurance inspections for customer accounts.
• Coordinated customer inquiries, providing effective solutions to enhance satisfaction.
• Managed customer relations to foster long-term loyalty and trust.

• Facilitated immigration filings, school registrations, and translation services for clients.
• Supported community job recruitment efforts by engaging local employers and candidates.

• Coordinated events and managed shift operations at banquet hall.
• Executed audits to verify compliance with operational standards.
• Delivered exceptional customer service, improving guest and client experiences.