Dragana Todorovic
Kragujevac
Summary
Detail-oriented professional with strong skills in customer service, conflict resolution, and teamwork. Proven track record in enhancing service delivery and maintaining quality standards in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Checker Hotel
St.Martin Rhein Hotel
04.2019 - 06.2026
- Verified billing information to ensure correct charges during check-in processes.
- Inspected guest luggage for completeness and accuracy upon arrival.
- Monitored inventory levels of hotel supplies, coordinating reorders.
- Monitored inventory levels of hotel supplies, coordinating reorders as needed.
Quality Checker
St.Martin Rhein Hotel
09.2012 - 09.2015
- Implemented quality control procedures that reduced guest complaints and improved satisfaction ratings.
- Conducted thorough inspections of guest rooms to ensure adherence to quality standards.
- Developed checklists for systematic evaluation of room readiness before guest arrivals.
- Collaborated with housekeeping staff to address deficiencies and enhance service delivery.
- Trained new employees on quality inspection protocols and best practices in hospitality standards.
- Led initiatives for continuous improvement in cleanliness and presentation across hotel facilities.
Poslovodja
Mesara Matijevic
10.2003 - 06.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Skills
Quality assurance
Billing accuracy
Accuracy and precision
Error detection
Inventory management
Visual inspection
Supply coordination
Cost verification
Customer service
Sales
Problem-solving
Teamwork
Collaboration
Conflict resolution
Numeric order
Honest and dependable
Timeline
Checker Hotel - St.Martin Rhein Hotel
04.2019 - 06.2026
Quality Checker - St.Martin Rhein Hotel
09.2012 - 09.2015
Poslovodja - Mesara Matijevic
10.2003 - 06.2012
Srednja Skola NIkkola Tesla - High School Diploma,