Djellza Ajeti
Pristina
Summary
I’m a driven property management and customer success professional with strong experience in leasing, client relations, and team leadership across both US real estate and global SaaS environments. I excel at creating structure where there is none, managing tenant and client needs with empathy and precision, and optimizing operations for better performance. I’ve led teams, handled high-volume portfolios, and built strong relationships with clients remotely and on-site. My strengths lie in communication, problem-solving, organization, and delivering excellent service even under pressure. I am passionate about combining my customer service and real estate expertise with systems and processes that actually work — and I’m now focused on growing in roles that value initiative, transparency, and real impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Spaxel
New York, United States (Remote)
05.2025 - 10.2025
- Processed rental applications, conducted background checks, and ensured compliance with leasing policies.
- Prepared and executed lease agreements, renewals, and addendums with accuracy and attention to detail.
- Partnered with property management to achieve monthly leasing goals and maximize revenue.
- Managed inquiries through phone, email, and in-person visits, delivering professional and timely responses.
- Supported marketing initiatives by posting listings, organizing open houses, and engaging with prospects.
- Provided exceptional customer service, resolving resident concerns to boost retention and satisfaction.
- Assisted with move-ins/move-outs, ensuring a smooth transition for residents.
- Maintained detailed leasing records, reports, and databases to support operational efficiency.
Leasing Assistant
Arya Management
New York, United States (Remote)
05.2025 - 10.2025
- Exceeded monthly leasing goals by securing an average of 25+ new leases per month, increasing occupancy rates by 18% within four months.
- Streamlined application and approval process, reducing turnaround time by 30%, which accelerated move-ins and boosted conversion rates.
- Support the leasing team by preparing applications, lease agreements, and renewal paperwork.
- Collect, organize, and verify tenant documentation including IDs, references, and credit/background checks.
- Maintain accurate records of leads, prospects, and resident information in property management systems.
- Help coordinate move-in and move-out processes, including inspections and key handoffs.
- Provide prompt, professional customer service to residents and prospects, addressing questions and concerns.
- Manage incoming calls, emails, and walk-ins, ensuring timely follow-up.
- Assist property manager and leasing specialists with administrative and operational tasks.
Property Manager
Empress Property Group
New York, New York, United States
02.2024 - 03.2025
- Maintain positive relationships with tenants, addressing inquiries and resolving issues promptly to ensure high satisfaction levels.
- Manage rent collections, oversee property expenses, prepare annual budgets, and provide regular financial reports to property owners.
- Conduct regular property inspections, coordinate maintenance and repairs, and ensure compliance with safety and health regulations.
- Advertise and market vacant properties, screen potential tenants, negotiate lease agreements, and enforce lease terms.
- Oversee selection and performance of vendors, negotiate service contracts, and ensure quality service delivery.
- Stay updated on local property regulations, ensure properties meet all legal requirements, and handle any compliance issues.
- Manage on-site staff, provide training and development, and conduct performance evaluations.
Customer Success Specialist
Pabau Clinic Software
Australia
11.2023 - 02.2024
- Guide new clients through the onboarding process, ensuring they are proficient in utilizing Pabau's features to meet their clinic management needs.
- Address and resolve customer inquiries and technical issues promptly, maintaining high customer satisfaction levels.
- Develop and maintain strong relationships with clients, identifying opportunities to enhance their experience and promote additional features that align with their business objectives.
- Collect and analyze customer feedback to identify areas for improvement, collaborating with internal teams to implement necessary changes.
- Work closely with sales, product development, and support teams to ensure a cohesive approach to customer success and to relay client insights that inform product enhancements.
Market Support Team Lead and Sales Representative
CYDEO
Tysons Corner, Virginia, United States
11.2022 - 05.2023
- Address and resolve customer inquiries and technical issues promptly, ensuring a high level of customer satisfaction.
- Collect and analyze customer feedback to identify areas for improvement and relay insights to relevant departments for product or service enhancements.
- Proactively reach out to potential clients to present the company's educational programs, tailoring solutions to meet their specific needs.
- Achieve and exceed monthly and quarterly sales quotas by effectively managing the sales pipeline and closing deals.
- Stay informed about industry trends and competitor offerings to position the company's programs advantageously in the market.
- Provide guidance and training to new and existing team members, fostering a collaborative and high-performing work environment.
- Evaluate team performance through regular assessments, offering constructive feedback and implementing improvement plans as needed.
- Develop and refine customer service and sales processes to enhance efficiency and effectiveness, ensuring alignment with the company's mission and values.
Customer Support Specialist
Sonnecto
Pristina, District of Pristina, Kosovo
06.2019 - 03.2022
- Answered and directed phones calls as necessary.
- Organize and prepare customer information files.
- Scheduled client meetings (online).
- Provide feedback to management regarding necessary changes and updates.
- Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette.
- Self motivated and willing to seek support to provide world class service.
- Work cross-functionally with Tech Support & Accounting to address any payment or charge related questions.
Call Center Agent
TORO Marketing
Kosovo
12.2018 - 05.2019
- In-bound and out-bound calls on a daily basis.
- I dealt with Bitcoin mining and got to expand my knowledge on this field.
- Searched relevant directories to find contacts, business addresses, and information for customers and employees.
- Connected callers with appropriate professional, department or business.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Updated customer records in CRM to document interactions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Sales Agent
Ditor GmbH
Pristina, District of Pristina, Kosovo
07.2018 - 12.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer requests for products, services and company information.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended products to customers and suggested other options if preferred product was unavailable. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor's degree - Psychology
AAB College
07.2023
Skills
- Sales Operations
- Microsoft Word
- Microsoft Excel
- Leasing reports
- Tenant issue resolution
- Goal oriented
- Lease renewals
- Telephone and email etiquette
- Email communication
- Rent collection
- Training and mentoring
- Team building
- Relationship building and rapport
- Property maintenance
- Record keeping
- Customer service
- Data entry
- Customer segmentation
- CRM software
- Property management
Certification
- Certificate of Completion Upper Intermediate English Course
- German language diploma of the Conference of Ministers of Education, B1.
- Semi-finalist on the 4th HIPPO International English Language Competition.
- Certification of Completion of 14 hours of training in Photizo Arts Camp
Timeline
Leasing Specialist
Spaxel
05.2025 - 10.2025
Leasing Assistant
Arya Management
05.2025 - 10.2025
Property Manager
Empress Property Group
02.2024 - 03.2025
Customer Success Specialist
Pabau Clinic Software
11.2023 - 02.2024
Market Support Team Lead and Sales Representative
CYDEO
11.2022 - 05.2023
Customer Support Specialist
Sonnecto
06.2019 - 03.2022
Call Center Agent
TORO Marketing
12.2018 - 05.2019
Sales Agent
Ditor GmbH
07.2018 - 12.2018
Bachelor's degree - Psychology
AAB College