Djellza Ajeti
Pristina
Summary
I’m a driven property management and customer success professional with strong experience in leasing, client relations, and team leadership across both US real estate and global SaaS environments. I excel at creating structure where there is none, managing tenant and client needs with empathy and precision, and optimizing operations for better performance. I’ve led teams, handled high-volume portfolios, and built strong relationships with clients remotely and on-site. My strengths lie in communication, problem-solving, organization, and delivering excellent service even under pressure. I am passionate about combining my customer service and real estate expertise with systems and processes that actually work — and I’m now focused on growing in roles that value initiative, transparency, and real impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Spaxel
05.2025 - 10.2025
- Processed rental applications, conducted background checks, and ensured compliance with leasing policies.
- Prepared and executed lease agreements, renewals, and addendums with accuracy and attention to detail.
- Partnered with property management to achieve monthly leasing goals and maximize revenue.
- Managed inquiries through phone, email, and in-person visits, delivering professional and timely responses.
- Supported marketing initiatives by posting listings, organizing open houses, and engaging with prospects.
- Provided exceptional customer service, resolving resident concerns to boost retention and satisfaction.
- Assisted with move-ins/move-outs, ensuring a smooth transition for residents.
- Maintained detailed leasing records, reports, and databases to support operational efficiency.
Leasing Assistant
Arya Management
05.2025 - 10.2025
- Exceeded monthly leasing goals by securing an average of 25+ new leases per month, increasing occupancy rates by 18% within four months.
- Streamlined application and approval process, reducing turnaround time by 30%, which accelerated move-ins and boosted conversion rates.
- Support the leasing team by preparing applications, lease agreements, and renewal paperwork.
- Collect, organize, and verify tenant documentation including IDs, references, and credit/background checks.
- Maintain accurate records of leads, prospects, and resident information in property management systems.
- Help coordinate move-in and move-out processes, including inspections and key handoffs.
- Provide prompt, professional customer service to residents and prospects, addressing questions and concerns.
- Manage incoming calls, emails, and walk-ins, ensuring timely follow-up.
- Assist property manager and leasing specialists with administrative and operational tasks.
Property Manager
Empress Property Group
02.2024 - 03.2025
- Maintain positive relationships with tenants, addressing inquiries and resolving issues promptly to ensure high satisfaction levels.
- Manage rent collections, oversee property expenses, prepare annual budgets, and provide regular financial reports to property owners.
- Conduct regular property inspections, coordinate maintenance and repairs, and ensure compliance with safety and health regulations.
- Advertise and market vacant properties, screen potential tenants, negotiate lease agreements, and enforce lease terms.
- Oversee selection and performance of vendors, negotiate service contracts, and ensure quality service delivery.
- Stay updated on local property regulations, ensure properties meet all legal requirements, and handle any compliance issues.
- Manage on-site staff, provide training and development, and conduct performance evaluations.
Customer Success Specialist
Pabau Clinic Software
11.2023 - 02.2024
- Guide new clients through the onboarding process, ensuring they are proficient in utilizing Pabau's features to meet their clinic management needs.
- Address and resolve customer inquiries and technical issues promptly, maintaining high customer satisfaction levels.
- Develop and maintain strong relationships with clients, identifying opportunities to enhance their experience and promote additional features that align with their business objectives.
- Collect and analyze customer feedback to identify areas for improvement, collaborating with internal teams to implement necessary changes.
- Work closely with sales, product development, and support teams to ensure a cohesive approach to customer success and to relay client insights that inform product enhancements.
Market Support Team Lead and Sales Representative
CYDEO
11.2022 - 05.2023
- Address and resolve customer inquiries and technical issues promptly, ensuring a high level of customer satisfaction.
- Collect and analyze customer feedback to identify areas for improvement and relay insights to relevant departments for product or service enhancements.
- Proactively reach out to potential clients to present the company's educational programs, tailoring solutions to meet their specific needs.
- Achieve and exceed monthly and quarterly sales quotas by effectively managing the sales pipeline and closing deals.
- Stay informed about industry trends and competitor offerings to position the company's programs advantageously in the market.
- Provide guidance and training to new and existing team members, fostering a collaborative and high-performing work environment.
- Evaluate team performance through regular assessments, offering constructive feedback and implementing improvement plans as needed.
- Develop and refine customer service and sales processes to enhance efficiency and effectiveness, ensuring alignment with the company's mission and values.
Customer Support Specialist
Sonnecto
06.2019 - 03.2022
- Answered and directed phones calls as necessary.
- Organize and prepare customer information files.
- Scheduled client meetings (online).
- Provide feedback to management regarding necessary changes and updates.
- Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette.
- Self motivated and willing to seek support to provide world class service.
- Work cross-functionally with Tech Support & Accounting to address any payment or charge related questions.
Call Center Agent
TORO Marketing
12.2018 - 05.2019
- In-bound and out-bound calls on a daily basis.
- I dealt with Bitcoin mining and got to expand my knowledge on this field.
- Searched relevant directories to find contacts, business addresses, and information for customers and employees.
- Connected callers with appropriate professional, department or business.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours; night, weekend, and holiday shifts.
- Updated customer records in CRM to document interactions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Sales Agent
Ditor GmbH
07.2018 - 12.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer requests for products, services and company information.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended products to customers and suggested other options if preferred product was unavailable. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Bachelor's degree - Psychology
AAB College
07.2023
Skills
- Sales Operations
- Microsoft Word
- Microsoft Excel
- Leasing reports
- Tenant issue resolution
- Goal oriented
- Lease renewals
- Telephone and email etiquette
- Email communication
- Rent collection
- Training and mentoring
- Team building
- Relationship building and rapport
- Property maintenance
- Record keeping
- Customer service
- Data entry
- Customer segmentation
- CRM software
- Property management
Certification
- Certificate of Completion Upper Intermediate English Course
- German language diploma of the Conference of Ministers of Education, B1.
- Semi-finalist on the 4th HIPPO International English Language Competition.
- Certification of Completion of 14 hours of training in Photizo Arts Camp
Timeline
Leasing Specialist
Spaxel
05.2025 - 10.2025
Leasing Assistant
Arya Management
05.2025 - 10.2025
Property Manager
Empress Property Group
02.2024 - 03.2025
Customer Success Specialist
Pabau Clinic Software
11.2023 - 02.2024
Market Support Team Lead and Sales Representative
CYDEO
11.2022 - 05.2023
Customer Support Specialist
Sonnecto
06.2019 - 03.2022
Call Center Agent
TORO Marketing
12.2018 - 05.2019
Sales Agent
Ditor GmbH
07.2018 - 12.2018
Bachelor's degree - Psychology
AAB College
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