Djellona Shabani

- Oversee all stages of the sales cycle—from client outreach and consultation to post-sale follow-up and long-term relationship management.

- Coordinate with atelier, production, and logistics teams to ensure timely delivery of orders.

- Monitor and analyze international sales performance; prepare detailed reports and propose strategies for growth and retention.

- Ensure accurate handling of pricing, invoicing, international payment processing, and compliance with customs and shipping regulations.

- Resolve escalated client issues with discretion, preserving the brand’s reputation and client loyalty.

- Collaborate with marketing and creative teams to align seasonal campaigns, product launches, and visual merchandising with client expectations.

- Maintain a deep understanding of market trends, cultural preferences, and client behavior in key global regions.

- Supervise daily food and beverage operations to ensure high standards of service and guest satisfaction.

- Lead and motivate staff across dining areas, bars, and service stations, ensuring smooth coordination and teamwork.

- Train new employees on service protocols, health regulations, and customer interaction standards.

- Ensure compliance with hygiene, sanitation, and safety regulations at all times.

- Handle guest inquiries, special requests, and complaints with professionalism and efficiency.

- Support the planning and execution of events, banquets, and promotional activities.

- Provide personalized client support for high-end couture dress sales, ensuring a luxury experience from inquiry to delivery.

- Assist clients with product selection, sizing guidance, and customization options, maintaining in-depth knowledge of the collection.

- Manage the full order lifecycle, including order entry, payment processing, production follow-ups, and shipping coordination.

- Liaise between clients and atelier teams to ensure custom specifications and timelines are met with precision.

- Resolve client concerns with professionalism, discretion, and efficiency, upholding brand standards at every touchpoint.

- Prepare detailed client records and ensure accuracy in all order documentation and correspondence.

- Monitor production and shipping schedules to guarantee timely delivery of bespoke garments.

- Uphold the brand’s aesthetic and values in all client interactions, whether in-person, online, or over the phone.

- Plan and deliver engaging, age-appropriate English lessons for children aged 6-7.

- Develop lesson plans that focus on reading, writing, speaking, and listening skills.

- Use games, songs, storytelling, and interactive activities to make learning fun and effective.

- Create a positive, inclusive classroom environment that encourages participation and confidence.

- Assess student progress through observations, quizzes, and informal assessments.

- Provide constructive feedback to students and communicate regularly with parents or guardians.

- Oversee daily store operations to ensure smooth and efficient functioning.

- Lead, train, and motivate sales staff to achieve individual and team performance goals.

- Ensure excellent customer service by resolving issues and maintaining a positive shopping experience.

- Analyze sales data and trends to develop strategies for improving store performance.

- Implement visual merchandising standards to enhance product presentation and drive sales.

- Greet customers and provide friendly, efficient service throughout the checkout process.

- Accurately process sales transactions using cash registers, scanners, and card terminals.

- Handle cash, credit, and debit payments; provide correct change and receipts.

- Maintain a clean and organized checkout area in compliance with health and safety standards.

- Handle returns, exchanges, and refunds in line with store policies.