Brezona Hakaj
-
Delaware,OH
Summary
Driven by a track record of enhancing customer satisfaction and team efficiency, notably at Hilton, I excel in leadership and problem-solving. Leveraging excellent communication and multitasking abilities, successfully increased profitability and streamlined operations across roles, demonstrating a profound ability to adapt and collaborate for superior results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Lead
Hilton
01.2024 - Current
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
- Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
General Manager
Coastal Native
02.2023 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Marketing Executive
Killington Style
03.2022 - 01.2023
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Collaborated with developers, advertisers and production managers to market products and services.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Customer Success Manager
RevDash
01.2021 - 01.2022
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Project Assistant Intern
United States Agency for International Development, USAID
03.2021 - 09.2021
- Handled administrative duties efficiently, reducing workload for the project manager and allowing them to focus on strategic decisionmaking.
- Established effective working relationships with team members, clients, and external partners, contributing to a positive reputation for the organization.
- Assisted in developing presentations to showcase project results to clients or upper management.
- Assisted with budget tracking to ensure the timely allocation of resources and minimize cost overruns.
Social Media Assitant
Mug & Spoon
Delaware
04.2020 - 12.2020
- Maintained company's online social presence and created branded communications for social media campaigns.
- Assisted in organizing events such as webinars or live chats to engage directly with customers and prospects online.
- Facilitated cross-functional collaboration among sales, design, and content teams to successfully execute social media campaigns.
- Created engaging content to keep social media channels updated and on brand.
Education
Bachelor of Science -
Rochester Institute of Technology
09.2017 - 09.2021
Skills
Excellent Communication
Supervision and leadership
Multitasking Abilities
Flexible and Adaptable
Problem-Solving
Teamwork and Collaboration
Languages
Albanian
Native language
English
Proficient
C2
German
Beginner
A1
Timeline
Customer Service Lead
Hilton
01.2024 - Current
General Manager
Coastal Native
02.2023 - 12.2023
Marketing Executive
Killington Style
03.2022 - 01.2023
Project Assistant Intern
United States Agency for International Development, USAID
03.2021 - 09.2021
Customer Success Manager
RevDash
01.2021 - 01.2022
Social Media Assitant
Mug & Spoon
04.2020 - 12.2020
Bachelor of Science -
Rochester Institute of Technology
09.2017 - 09.2021
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