Bleon Hyseni
Lipjan
Summary
Dynamic Senior IT Support Engineer with proven expertise at A&O Hostels in optimizing network performance and automating processes through scripting. Skilled in network troubleshooting and asset management, I excel in leading teams to ensure security compliance and deliver exceptional technical support, enhancing operational efficiency and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
A&O Hostels
Prishtine
03.2023 - Current
- Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure.
- Developed scripts to automate routine tasks such as system monitoring, patch management.
- Conducted regular system maintenance and updates to prevent potential issues.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Ensured compliance with security policies and procedures to protect sensitive information.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
IT Support Specialist
Kosova Marketing Service
Prishtine
01.2022 - 02.2023
- Maintained an inventory of all IT equipment in the organization.
- Resolved network connectivity issues with routers and switches.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Education
High School Diploma -
Gjimnazi "Ulpiana"
Kosovo01-2021
Skills
- Network troubleshooting
- System monitoring
- Technical support
- Security compliance
- Asset management
- Automation scripting
- Team leadership
- System administration
Certification
- Google Certification - The Bits and Bytes of Computer Networking
- Google Certification - Technical Support Fundamentals
Languages
Albanian
First Language
English
Advanced (C1)
C1
Timeline
Senior IT Support Engineer
A&O Hostels
03.2023 - Current
IT Support Specialist
Kosova Marketing Service
01.2022 - 02.2023
High School Diploma -
Gjimnazi "Ulpiana"
Similar Profiles
Inci Mudrike SirmanInci Mudrike Sirman
Food and Beverage Manager at A&O HostelsFood and Beverage Manager at A&O Hostels
Ali AbbasovAli Abbasov
Receptionist at A&O hostelsReceptionist at A&O hostels
NANDHU SHAJINANDHU SHAJI
Chef at Gaia HostelsChef at Gaia Hostels