Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Belkisa Azemi

Belkisa Azemi

Mitrovica,Kosovo

Summary

Accomplished Customer Service Representative of 2+ years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service

Engji Group
Mitrovica, Kosovo
06.2022 - 08.2024
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Listened actively to offer accurate information and best solution to their needs.
  • Offered prompt solutions to maintain customer satisfaction.
  • Obtained feedback from customers to improve service experience.

Education

Bachelor - Computer Sciences

Universiteti "Isa Boletini"
Mitrovicë / Kosovo
09.2024 -

Diploma of Higher Education - Social Sciences

Gjimnazi "Frang Bardhi"
Mitrovicë / Kosovo
09.2019 - 06.2022

Skills

  • Customer Service
  • Professional phone manner
  • Problem-solving
  • CRM systems
  • Email writing
  • Teamwork

Languages

Albanian
Native
English
Proficient (C2)
German
Intermediate (B1)

Affiliations

  • Reading
  • Exploring new things
  • Learning new languages
  • Hiking

Certification

  • Social Sciences Certificate
  • German A1 at London School
  • German A2 at Beta Education

Timeline

Bachelor - Computer Sciences

Universiteti "Isa Boletini"
09.2024 -

Customer Service

Engji Group
06.2022 - 08.2024

Diploma of Higher Education - Social Sciences

Gjimnazi "Frang Bardhi"
09.2019 - 06.2022

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Belkisa Azemi