Bashar Alhasan
Customer Care Advasior
Doha/Alrayyan,QA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Sinor Contact Centre Advisor
Vodafone Qatar
Doha/Alrayyan
02.2019 - Current
- Produced detailed reports outlining key issues and proposed solutions.
- Anticipated responses and prepared clear and articulate answers.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Monitored customer service operations to confirm compliance with quality standards.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Surveyor
Crown Consult Engineering
Doha/Alrayyan
08.2017 - 04.2018
- Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Employed GPS technology to pinpoint baseline, meridian, tier and range coordinates defining boundaries of township residential lots.
- Coordinated with architects, developers and inspectors in developing new construction designs for commercial, residential and industrial developments.
- Gathered, organized and modeled data for reports and presentations.
- Followed local, regional and national guidelines for land surveying.
Education
High School Diploma -
Ahmad Bin Hanbel Secondary School
Doha,Qatar 09.2015 - 06.2016
Skills
Service recommendations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
- Top performance Employee 3 times at 2019 and 2020.
Timeline
Sinor Contact Centre Advisor
Vodafone Qatar
02.2019 - Current
Surveyor
Crown Consult Engineering
08.2017 - 04.2018
High School Diploma -
Ahmad Bin Hanbel Secondary School
09.2015 - 06.2016
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