Arizona Berdynaj
Prishtina
Summary
Seasoned leader with a proven track record at Kujtesa, enhancing governance and driving digital transformation. Demonstrated expertise in strategic planning and regulatory compliance, coupled with robust leadership skills. Excelled in fostering growth and resilience, achieving the fastest-growing status in Kosovo's internet and cable sector.
Overview
15
15
years of professional experience
Work History
Board Member
Kujtesa
Prishtina
06.2024 - Current
- As a board member, my role includes ensuring that Kujtesa adheres to strong governance practices and complies with all regulatory requirements
- I play a key part in identifying and mitigating risks, whether they arise from market competition, evolving technologies, or financial challenges, ensuring that the company remains resilient and sustainable in a dynamic environment
- In my capacity as a board member, I represent Kujtesa in key industry forums, events, and negotiations with stakeholders
- Given my extensive background in sales and leadership, I serve as a powerful advocate for the company, promoting its vision and strategy while fostering important relationships
Sales Executive
Cynora Technologies
03.2024 - Current
- Developed and implemented sales strategies to meet targets and grow market share
- Acquired new clients through proactive outreach, cold calling, and networking
- Delivered tailored presentations and demos of IT solutions
- Built and maintained client relationships, offering customized solutions
- Collaborated with marketing and internal teams to ensure smooth service delivery
- Assisted with contracts and identified opportunities for upselling
- Stayed informed on industry trends and adapted sales strategies
- Provided regular sales and market reports to senior management
- Represented the company at industry events to promote brand awareness
Chief Sales Officer
Kujtesa
Prishtina
09.2019 - 06.2024
- Company Overview: Fastest-growing internet and cable provider in Kosovo
- Develop a sales strategy, and implement a comprehensive sales strategy that aligns with the company's goals
- Set the sales target and objectives for the sales team, and follow up with the team to achieve this target
- Hire, train, mentor, and manage the sales team, ensuring they have the necessary skills and tools to achieve the company's sales target
- Continually analyze the market, competitors, and industry trends to identify potential opportunities and threats
- Work closely with marketing, product development, technical team, customer support, and finance team to ensure a seamless customers experience and support for the sales process
- Foster a high-performance sales culture that encourages teamwork, accountability, and continuous improvement
- Fastest-growing internet and cable provider in Kosovo
Head of Business Sales
Kujtesa
Prishtina
09.2018 - 08.2019
- Create and implement a B2B sales strategy that aligned with companies' objectives
- Set sales targets and objectives for the B2B sales team
- Establish and maintain strong relationships with key business clients and identify opportunities for upselling and cross-selling
- Oversee lead generation activity, ensuring a consistent flow of high-quality leads for the B2B sales team
- Collaboration with Chief Sales Officer to ensure seamless customer experience and support the B2B sales process
- Propose to CSO new products for the Business department
Senior Advisor
Minister of European Integration / Minister's Cabinet
Prishtina
07.2017 - 08.2018
- Company Overview: Supported by UND
- Lead the implementation of the European Reform Agenda (ERA) and coordinated donors as a focal point
- Facilitated ERA implementation at the Ministry of Education and the Ministry of Labor and Social Welfare
- Support MEI, and the Department for Donor Coordination, in coordinating donors for all sectors
- Support the Ministry in reviewing the existing donor coordination mechanisms and ensuring their update
- Supported by UND
Chief of Staff
Ministry of Justice
Prishtina
06.2016 - 08.2017
- Assist the Minister of Justice in developing and implementing strategic plans and policy initiative that align with government priorities and objectives
- Oversee the management of the minister's office, and supervising the staff ensuring effective and efficient operations
- Coordinate policy development and analyses by working closely with legal experts, policy advisors, and other stakeholders, ensuring that policies align with the minister vision and agenda
- Serve as a primary liaison between the minister's office and various stockholders, including government's agencies, judiciary, low enforcement, and external organization fostering collaborator and effective communication
- Assists the Ministers in managing crises and responding to urgent matters, ensuring appropriate action is taken and communication is effective
- Work closely with Ministers communication team to develop and implement media strategies, ensuring the ministers message is accurately conveyed to the public
- Oversee the minister's office budget, ensure fiscal responsibility and comply to government financial regulation
- At the same time, I hold the position of chair of auditing comity in Ministry of Justice
Project Manager
CPM Consulting Group
Prishtina
03.2014 - 09.2015
- Company Overview: EU funded project
- Manager of 'Support to Kosovo's Policy and Strategic Planning in Prime Minister's Office' Project, funded by EU and implemented by CPM Consulting Group
- Managed project budget and reporting for HQ in Latvia
- Prepared and delivered regular reporting to the EU
- Prepared several requests for the European Commission in Kosovo
- Organized and oversaw workshops and project visits around the region
- EU funded project
Technical Assistance to PR Office of Ministry of Agriculture, Forestry and Rural Development
USAID
Prishtina
05.2012 - 02.2014
- Company Overview: New Opportunities for Agriculture
- Lead the development of the communication plan with outreach events
- Organized all Ministry outreach events incl
- First participation of Kosovo at the 'Green Week' in Berlin
- Collaborate with the PR team, Clients and other stakeholders to ensure that technical aspects of the project are executed smoothly and efficiently
- New Opportunities for Agriculture
Chief of Cabinet
Ministry of Energy and Mining
Prishtina
09.2009 - 05.2011
- Managed, coordinated and assisted staff under the Minister's Cabinet
- Oversaw all Ministry activities, events, and PR
- Advised the Minister for all proceedings and policies
Education
MBA - Business and IT
Technical University of Munich
Munich, Germany11-2024
BSC - MANAGEMENT & IT
Illyria Royal University
Prishtina, Kosovo08.2016
EMBA - Business and IT
ST. Gallen University
SwitzerlandSkills
- Operational review
- Leadership experience
- Policy development
- Strategic planning
- Digital transformation
- Strategic thinking
- Regulatory compliance
- Organizational leadership
- Business consulting
- Diversity and inclusion
Personal Information
- Date of Birth: 08/19/83
- Nationality: Kosovar
Languages
Albanian, English, C2, C2, B2
Visiting student at Harvard University
2015/2016
Getting Things Done: Management in a Development Context, Mitigating and Managing a Crisis, Entrepreneurial Finance I, Political Economy of European Integration, Financial Management in Public and Non-Profit Organizations, Professor Matt R. Andrews, Professor Juliette Kayyem, Professor Carl Byers, Professor Loukas Tsoukalis, Professor Ann Thornburg
Keywords
- Digital Transformation
- IT Security & Privacy
- Strategy & Organization
- Leadership & Cooperation
- Demand & Supply Management
- Finance & Accounting
- Business Process & Technology
- Entrepreneurship
- Change Management & Human Capital
- International Management & Intercultural Cooperation
- Ownership of Enterprise & Corporate Governance
Timeline
Board Member
Kujtesa
06.2024 - Current
Sales Executive
Cynora Technologies
03.2024 - Current
Chief Sales Officer
Kujtesa
09.2019 - 06.2024
Head of Business Sales
Kujtesa
09.2018 - 08.2019
Senior Advisor
Minister of European Integration / Minister's Cabinet
07.2017 - 08.2018
Chief of Staff
Ministry of Justice
06.2016 - 08.2017
Project Manager
CPM Consulting Group
03.2014 - 09.2015
Technical Assistance to PR Office of Ministry of Agriculture, Forestry and Rural Development
USAID
05.2012 - 02.2014
Chief of Cabinet
Ministry of Energy and Mining
09.2009 - 05.2011
MBA - Business and IT
Technical University of Munich
BSC - MANAGEMENT & IT
Illyria Royal University
EMBA - Business and IT
ST. Gallen University
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