Summary
Overview
Work History
Education
Skills
Timeline
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Ardit Islami

Ardit Islami

Project Manager
Gjilan,Kosova

Summary

Results-driven Project Manager with experience leading cross-functional teams, implementing Agile methodology, and delivering end-to-end project lifecycles in SaaS (serving American and Canadian clients), education, and retail sectors. Skilled in client relationship management, product development, and business growth through strategic partnerships and innovative solutions. Proven ability to launch new products, onboard clients, optimize user experience, and drive revenue growth. Strong background in web development training and team leadership, with a focus on efficiency, quality, and customer satisfaction. Known for being fair, approachable, and collaborative, fostering positive team dynamics and strong client relationships.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Project Manager

Kiwi LMS
Windermere, Florida
09.2023 - Current
  • Led end-to-end project lifecycle management, coordinating development and instructional design teams using Agile methodology to deliver high-quality solutions on time.
  • Managed relationships with over 40 clients from single-location operations to large hospitality chains with up to 600 locations and 50.000+ active users across the USA and Canada.
  • Successfully launched a new version of the Kiwi LMS platform for all clients, ensuring a seamless transition with zero downtime.
  • Published the Kiwi LMS mobile application on the App Store, increasing accessibility and engagement for end-users.
  • Secured integrations with POS and HR systems for multiple clients, enabling seamless user workflows and improved operational efficiency.
  • Provided 24/7 customer support, resolving issues promptly and maintaining high client satisfaction.
  • Conducted 50+ product demos for outbound and organic leads, contributing to business growth and new client acquisition.
  • Established commission-based channel partnerships, driving additional lead generation and increasing sales performance.
  • Held regular meetings with existing clients to gather feedback, strengthen relationships, and ensure retention.
  • Oversaw client onboarding and training for 100% platform adoption and engagement.
  • Performed manual system testing and collaborated on designing new features that enhanced user experience.
  • Monitored client accounts to ensure timely payments and overall account health.
  • Utilized Jira, Trello, Google Workspace, and Microsoft Teams to manage projects, track tasks, and coordinate cross-functional teams.
  • Improved stakeholder satisfaction through detailed project updates and proactive issue resolution.
  • Monitored system performance to identify areas for improvement and implement adjustments, enhancing platform stability and usability.

Project Manager & Web Development Trainer

Future Mind's Academy
Gjilan, Kosova
05.2024 - Current
  • Managed academy staff, including administrative, academic, marketing, and development teams, ensuring efficient project assignments and timely delivery.
  • Maintained clear communication with stakeholders, providing regular status updates and consulting them on key decisions.
  • Built and maintained strong client relationships, delivering high-quality outcomes through academy students who successfully secured professional projects.
  • Conducted assessments for up to 1,000 students across modules, ensuring a fair and merit-based evaluation process.
  • Delivered web development courses in HTML, CSS, and JavaScript to up to 600 students, both online and in-person.
  • Maintained the Moodle LMS, managing student data, access, training materials, and enrollments.
  • Managed the full cycle of the scholarship program twice, from initial planning and test creation to candidate evaluation and final selection.
  • Designed supplementary curriculum and exercises to enhance student learning and engagement.
  • Identified top-performing students and recruited them for local projects, while outsourcing talent to external partners, supporting career growth and expanding partnership opportunities.

General Manager

Su Collection
, Kosova
06.2019 - 03.2023
  • Started as a sales associate and promoted to store manager within 8 months due to strong performance.
  • Greeted clients and ensured excellent customer service, meeting individual needs and driving sales.
  • Trained staff on product knowledge, inventory management, and effective sales techniques.
  • Managed all aspects of store operations, including staffing, inventory, and daily workflows.
  • During COVID-19, grew the company’s social media presence and launched online sales for men’s suits.
  • Selected seasonal collections aligned with client demographics to maximize sales and customer satisfaction.
  • Led the opening of a new store in Pristina in May 2022, overseeing interior design, collection selection, staff recruitment and training, and successfully expanding the brand’s presence in the region.

Social Media Sales Manager

I'M LU Bags
03.2017 - 04.2019
  • Interacted with clients via social media, showcasing products and driving sales.
  • Managed order processing, shipping, and ensured high levels of customer satisfaction.
  • Assisted the creative team by providing content ideas and feedback for social media campaigns.
  • Served as the primary point of communication with clients, addressing inquiries and maintaining strong relationships.

Education

Bachelor of Science - Speech-Language Pathology

Kolegji Heimerer
Pristina, Kosovo
04.2001 -

Skills

Project planning and development

Project tracking

Risk management

Schedule management

Cross-Functional Collaboration

Task prioritization

Client relations

Data analysis

Productivity improvement

Stakeholder communications

Cross-functional collaboration

Agile methodology

Project closure

Timeline

Project Manager & Web Development Trainer

Future Mind's Academy
05.2024 - Current

Project Manager

Kiwi LMS
09.2023 - Current

General Manager

Su Collection
06.2019 - 03.2023

Social Media Sales Manager

I'M LU Bags
03.2017 - 04.2019

Bachelor of Science - Speech-Language Pathology

Kolegji Heimerer
04.2001 -

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