Arbër Zylfiu

As a DM Appointment Setter at Pride Coaching, I was responsible for initiating contact with 50 - 200 daily potential clients, qualifying leads, and scheduling appointments for the digital marketing team. I effectively communicated the value of our services and solutions, resulting in a high conversion rate of appointments to sales opportunities.

• Utilized active listening and empathy to understand the needs of potential clients and address any concerns or objections.
• Demonstrated a strong work ethic and attention to detail to ensure accurate and efficient appointment setting.
• Collaborated with the sales and marketing teams to provide valuable insights from client interactions and contribute to the development of effective sales strategies.
• Consistently met and exceeded appointment setting targets, contributing to the overall success of the digital marketing initiatives.

As a Customer Success Manager at Appointment Masters, I was dedicated to ensuring the satisfaction and retention of our clients. I built strong relationships with key accounts, identified opportunities for upselling and cross-selling, and actively addressed any customer concerns or challenges.

• Utilized my strong interpersonal and communication skills to effectively engage with clients and understand their unique business needs.
• Demonstrated proactive problem-solving and a customer-centric approach to drive value and success for our clients.
• Collaborated with internal teams to advocate for client needs and drive product enhancements and improvements based on customer feedback.
• Achieved high levels of customer satisfaction and loyalty, contributing to the overall growth and success of the company's client base.

During my time at various eCommerce offers, I was responsible for scheduling and confirming appointments for clients. I effectively communicated with 30 - 50 potential customers, highlighting the benefits of the products or services being offered and persuading them to book appointments.

• Utilized my strong communication skills to engage with potential customers and build rapport.
• Demonstrated the ability to multitask and work under pressure to meet daily appointment targets.
• Maintained accurate records of appointments and followed up with clients to ensure customer satisfaction.
• Collaborated with team members to share successful appointment setting strategies and achieve team goals.