Arbër Preniqi
Obiliq
Summary
Dynamic IT Manager with proven success at Neptun Kosova, specializing in IT infrastructure and risk management. Expert in VMware ESXi and network administration, I led strategic initiatives that enhanced system performance and security. A collaborative leader, I effectively communicated with executives to align technology solutions with business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Manager
Neptun Kosova
Prishtinë
08.2024 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Coordinated secure system access of users to various department systems and platforms.
- Managed life cycle replacement of hardware and software.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Implemented and maintained technology and software budget.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Customized and repaired technology based on staff requests.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
System and Network Administrator
Albasoft
Prishtine
01.2022 - 08.2024
- Managed user accounts in active directory including the creation of new users, resetting passwords and managing group policies
- Performed capacity planning to determine future hardware requirements based on current usage patterns
- Analyzed system logs from various devices to identify potential problems before they become critical issues
- Deployed security patches to ensure systems remain up-to-date with the latest security updates
- Troubleshot complex technical issues related to LAN, WAN networks, TCP, IP protocols, DHCP, DNS, VPNs and wireless networking
- Implemented and administered Windows Server 2019 2022 Active Directory environments
- Assisted in the design of new network infrastructures that meet business needs while ensuring high availability of services
- Provided end-user support for hardware and software issues related to LAN and WAN networks
- Monitored server performance using various tools like Nagios or Solarwinds Orion NPM for proactive maintenance
- Installed various software applications on servers and workstations in accordance with organizational standards
- Implemented virtualization solutions such as VMware ESXi to reduce costs associated with physical hardware
- Configured and maintained network devices, such as routers, switches, firewalls, and load balancers
IT-Head of Help Desk Team
VivaFreshStore
Lipjan
05.2017 - 12.2021
- Ensured compliance with established company standards for hardware and software configurations
- Implemented solutions for resolving escalated tickets from other departments within SLA's
- Installed, configured and maintained computer systems, software applications, peripherals and network equipment
- Coordinated with vendors as needed for hardware and software installation or repair services
- Developed processes to improve service quality and efficiency of the IT Help Desk operations
- Performed troubleshooting of hardware and software issues for customers on a variety of platforms
- Provided technical assistance to end users via remote access, telephone and email support
- Maintained and updated help desk database with user account information and issue resolution records
Education
Bachelor of Science - Computer Science
AAB
Prishtinë09-2025
Skills
- VMware ESXi
- Operation System
- Software
- Production Work
- Backup
- VPN Configurations
- Local Area Network (LAN)
- Wireless Access Point
- Microsoft Windows Server
- Administration
- Hardware and Software
- Monitoring
- IT resource use
- IT risk management
- Server administration
- IT infrastructure
Certification
- A.U.K, 11/01/20, CCNA - Routing and Switching
- Kosprod, 02/01/22, MTCNA - MikroTik Certified Network Associate
Languages
English
Personal Information
Date of Birth: 06/05/96
Timeline
IT Manager
Neptun Kosova
08.2024 - Current
System and Network Administrator
Albasoft
01.2022 - 08.2024
IT-Head of Help Desk Team
VivaFreshStore
05.2017 - 12.2021
Bachelor of Science - Computer Science
AAB
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