Agon Alaj
Pristina
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager
Mezzeria Restaurant
Prishtine
01.2016 - 04.2024
- Coordinated employee schedules and maintained accurate timekeeping records.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Maintained detailed records of all customer interactions.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Processed payments, issued receipts and provided change.
Mobile Repair Technician
Mobi Shop Labi
Peje
03.2015 - 10.2015
- Followed manufacturer guidelines when performing repairs or upgrades.
- Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
- Repaired damaged ports, jacks and connectors on mobile devices.
- Installed, configured and tested software applications on mobile devices.
- Diagnosed network connectivity problems in mobile devices.
- Recovered lost data from malfunctioning mobile phones.
Education
High School Diploma -
Shaban Spahija Professional High School
Peje06-2015
J.D. - Law
University of Prishtina
PrishtineSkills
- Contract Management
- Business Administration
- Financial Management
- Staff Development
- Strategic Planning
- Schedule Preparation
- Verbal and written communication
- Team Leadership
- Budget Control
- Staff Management
Languages
Albanian
First Language
English
Intermediate (B1)
B1
Timeline
Manager
Mezzeria Restaurant
01.2016 - 04.2024
Mobile Repair Technician
Mobi Shop Labi
03.2015 - 10.2015
High School Diploma -
Shaban Spahija Professional High School
J.D. - Law
University of Prishtina
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