Andrit Restelica
Summary
Experienced in executing social media strategies across various platforms, knowledgeable Social Media Manager with strong time management and collaboration skills. Adapts easily to new information and branding changes, consistently surpassing targets for engagement, acquisition, and retention. Expertise in managing social media programs across multiple consumer properties, creative and proactive individual excelling in program integration, strategic planning, and social marketing evaluation. Computer proficiency and superb skills in [Call Center Agent] and [Social Media manager] further enhance ability to deliver exceptional results.
Overview
1
1
year of professional experience
Work History
Social Media Manager
Artist
01.2023 - 05.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted brand visibility by creating and executing innovative social media campaigns.
Agent
Call Center | Obilic
11.2023 - 05.2024
- As a call center agent, I was responsible for assisting customers who had purchased products from our company, such as washing machines and other appliances
- When customers called with issues, I would verify their warranty information, explain the terms, and coordinate with repair teams to schedule service appointments
- I ensured customers were informed about the expected wait times for repairs and provided them with accurate information throughout the process.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Ismail Dumoshi
09.2020
Skills
- Time management
- Communication skills
- Microsoft word
- Language: English, Albanian
- Social Media Management
- Teamwork and Collaboration
- Content Creation
- Social Media
- Social Media Strategy
Timeline
Agent
Call Center | Obilic
11.2023 - 05.2024
Social Media Manager
Artist
01.2023 - 05.2024
Ismail Dumoshi
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